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Blue screen, erratic reboot, log not clear enough to find the culprit

Anonymous
2022-07-19T12:36:55+00:00

Hello,

One of our computer shows erratic reboot / blue screen with various code error. We read lot of posts on Internet, we do scans, ceck temperatures, try a lot of solutions provided, remove some option "hardware accelaration" for Firefox, Thunderbird application, we decide to use CHROME instead.

The problem is still here.

Here are the code errors of the last DUMP analyses with Whocrashed software.

We are fed up with all bugs encountered since we use Windows 11 and its multiple update letting us with new bugs each time...

Could you please help us to resolve this issue?

System Information (local)

Computer name: DESKTOP-4AN7XXX
Windows version: Windows 10, 10.0, version 2009, build: 19044 (x64)
Windows dir: C:\Windows
Hardware: MS-7C51, Micro-Star International Co., Ltd., A320M-A PRO (MS-7C51)
CPU: AuthenticAMD AMD Ryzen 3 1200 Quad-Core Processor 8664, level: 23
Processor count: 4 logical processors, active mask: 15
RAM: 16309,6MB

Crash Dump Analysis

Crash dumps are enabled on your computer.
Crash dump directories:
C:\Windows
C:\Windows\Minidump

On Tue 19/07/2022 12:25:05 your computer crashed or a problem was reported

Crash dump file: C:\Windows\Minidump\071922-4812-01.dmp (Minidump)
Bugcheck code: 0xBE(0xFFFFDC26D6DF62F0, 0x1000004188F6021, 0xFFFFAF86463BF8E0, 0xB)
Bugcheck name: ATTEMPTED_WRITE_TO_READONLY_MEMORY
Driver or module in which error occurred: win32kfull.sys (win32kfull+0x1162F0)
File path: C:\Windows\System32\win32kfull.sys
Description: Full/Desktop Win32k Kernel Driver
Product: Microsoft® Windows® Operating System
Company: Microsoft Corporation
Bug check description: This is issued if a driver attempts to write to a read-only memory segment.
Analysis: This is a typical software problem. Most likely this is caused by a bug in a driver. Since there is no other responsible driver detected, it is suggested that you look for an updated driver for your graphics hardware. It's also possible that your graphics hardware was non-functional or overheated.

On Tue 19/07/2022 12:25:05 your computer crashed or a problem was reported

Crash dump file: C:\Windows\MEMORY.DMP (Kernel memory dump)
Bugcheck code: 0xBE(0xFFFFDC26D6DF62F0, 0x1000004188F6021, 0xFFFFAF86463BF8E0, 0xB)
Bugcheck name: ATTEMPTED_WRITE_TO_READONLY_MEMORY
Driver or module in which error occurred: win32kfull.sys (win32kfull+0x1162F0)
File path: C:\Windows\System32\win32kfull.sys
Description: Full/Desktop Win32k Kernel Driver
Product: Microsoft® Windows® Operating System
Company: Microsoft Corporation
Bug check description: This is issued if a driver attempts to write to a read-only memory segment.
Analysis: This is a typical software problem. Most likely this is caused by a bug in a driver. Since there is no other responsible driver detected, it is suggested that you look for an updated driver for your graphics hardware. It's also possible that your graphics hardware was non-functional or overheated.

On Tue 19/07/2022 12:10:56 your computer crashed or a problem was reported

Crash dump file: C:\Windows\Minidump\071922-5968-01.dmp (Minidump)
Bugcheck code: 0x3B(0xC0000005, 0xFFFFF8004502C85D, 0xFFFFA58FCE5E81C0, 0x0)
Bugcheck name: SYSTEM_SERVICE_EXCEPTION
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
Analysis: This is a typical software problem. Most likely this is caused by a bug in a driver.

On Tue 19/07/2022 11:23:14 your computer crashed or a problem was reported

Crash dump file: C:\Windows\Minidump\071922-5187-01.dmp (Minidump)
Bugcheck code: 0x34(0x51384, 0xFFFFE484B21E9688, 0xFFFFE484B21E8EC0, 0xFFFFF8064E8EFFD8)
Bugcheck name: CACHE_MANAGER
Bug check description: This indicates that a problem occurred in the file system's cache manager.
Analysis: This bugcheck indicates that the error is file system or disk related. If no offending driver is found, it is suggested that you run CHKDSK to check your drive(s) for errors.

On Tue 19/07/2022 11:11:44 your computer crashed or a problem was reported

Crash dump file: C:\Windows\Minidump\071922-11968-01.dmp (Minidump)
Bugcheck code: 0x1E(0xFFFFFFFFC000001D, 0xFFFFF8044561C002, 0xFFFFC801652F0140, 0xFFFFDC8944DEB650)
Bugcheck name: KMODE_EXCEPTION_NOT_HANDLED
Driver or module in which error occurred: amdppm.sys (amdppm+0xC002)
File path: C:\Windows\System32\drivers\amdppm.sys
Description: Processor Device Driver
Product: Microsoft® Windows® Operating System
Company: Microsoft Corporation
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
Analysis: This could be caused by either a software or hardware problem. <br>Hardware failure is often caused by overheating. Read this article on thermal issues <br>The crash took place in a Microsoft module. Possibly this problem was caused by another driver on your system that cannot be identified at this time.

On Tue 19/07/2022 10:52:41 your computer crashed or a problem was reported

Crash dump file: C:\Windows\Minidump\071922-5640-01.dmp (Minidump)
Bugcheck code: 0x50(0xFFFFCB843AA8B9C8, 0x0, 0xFFFFF8016228853C, 0x2)
Bugcheck name: PAGE_FAULT_IN_NONPAGED_AREA
Bug check description: This indicates that invalid system memory has been referenced. This can be caused by a faulty driver. Antivirus software can also trigger this error, as can a corrupted NTFS volume. It can also be caused by faulty hardware, (in particular faulty or overheated RAM or video RAM) or an overheated system component.
Analysis: This is likely a software problem which means that it was probably caused by a bug in a driver. <br>There is a possibility that this is caused by memory corruption. Memory corruption can be caused by a faulty driver, faulty RAM, overheating and more. Read this article on memory corruption. Read this article on thermal issues
Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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7 answers

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  1. Anonymous
    2022-07-22T15:34:08+00:00

    Try editing your original post and see if that will allow you to change it.

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  2. Anonymous
    2022-07-22T13:54:27+00:00

    Hello,

    Thank you for your message. I don't know how it was put in Windows 7. How can I easily move the post? Ask moderator?

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  3. Anonymous
    2022-07-22T13:44:47+00:00

    Right off the top: You have a Windows 11 system. You classified your question as pertaining to Windows 7. I have no expertise with Win11

    I suggest you re-classify your question.

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  4. Anonymous
    2022-07-22T07:53:39+00:00

    Hello Canadian Tech, thank you for you message.

    Lot of answers to your quetions have there answers in the beginning of my report.

    I complete your list:

    1. Desktop
    2. 6 months
    3. Custom made
    4. AMD Ryzen 3 1200 Quad-Core Processor 8664
    5. Windows 11
    6. 64 bits
    7. Windows 10, 10.0, version 2009, build: 19044 (x64)
    8. 480 GB SSD CT480BX500SSD1
    9. Not have the information right now
    10. First installation 6 months ago
    11. 6 months SSD, see some infos below
    12. 16 GB
    13. Not have the list with me right now: office 365, firefox esr, thunderbird, nextcloud, few software installed
    14. Only windows software: firewall and antivirus from Windows
    15. Wired internet

    Hardware:

    MSI A320M-A PRO

    MSI GeForce GT 710 2GD3H LP

    Crucial BX500 480 Go

    Textorm 16 Go DDR4 2666 MHz CL19

    AMD Ryzen 3 1200 AF Wraith Stealth Edition

    be quiet! System Power 9 400W 80PLUS Bronze

    Softwares:

    7-Zip 21.07 (x64) Igor Pavlov 29/04/2022 5,31 MB 21.07

    AnyDesk AnyDesk Software GmbH 12/11/2021 2,00 MB ad 6.3.5

    Calculatrice Microsoft Corporation 15/11/2021 10.2103.8.0

    Capture d'écran et croquis Microsoft Corporation 15/11/2021 10.2008.2277.0

    CCleaner Piriform 10/11/2021 5.86

    Compagnon de la console Xbox Microsoft Corporation 21/06/2022 48.89.25001.0

    Composant additionnel Photos Media Engine Microsoft Corporation 03/02/2022 1.0.0.0

    Contrôle d’intégrité du PC Windows Microsoft Corporation 22/04/2022 11,6 MB 3.6.2204.08001

    CPUID HWMonitor 1.46 CPUID, Inc. 19/07/2022 3,35 MB 1.46

    Désinstaller l'imprimante EPSON BX305 Plus Series SEIKO EPSON Corporation 12/11/2021

    Désinstaller l'imprimante EPSON BX305 Series SEIKO EPSON Corporation 12/11/2021

    Enregistreur vocal Microsoft Corporation 15/11/2021 10.2103.28.0

    EPSON Scan Seiko Epson Corporation 12/11/2021

    Extensions d'image Webp Microsoft Corporation 15/11/2021 1.0.42351.0

    Extensions de support web Microsoft Corporation 15/11/2021 1.0.42192.0

    FastStone Image Viewer 7.5 FastStone Soft 09/11/2021 7.5

    Google Chrome Google LLC 21/07/2022 103.0.5060.134

    Groove Musique Microsoft Corporation 25/04/2022 10.22031.10091.0

    HEIF Image Extensions Microsoft Corporation 23/12/2021 1.0.43012.0

    Horloge Microsoft Corporation 12/07/2022 11.2205.23.0

    Hub de commentaires Microsoft Corporation 24/03/2022 1.2203.761.0

    Hôte de l'expérience du Microsoft Store Microsoft Corporation 03/05/2022 12203.44.0.0

    LibreOffice 7.1.7.2 The Document Foundation 12/11/2021 691 MB 7.1.7.2

    Microsoft 365 - fr-fr Microsoft Corporation 20/07/2022 16.0.15330.20264

    Microsoft Edge Microsoft Corporation 18/07/2022 103.0.1264.62

    Microsoft Edge WebView2 Runtime Microsoft Corporation 18/07/2022 103.0.1264.62

    Microsoft OneDrive Microsoft Corporation 18/07/2022 235 MB 22.131.0619.0001

    Microsoft Pay Microsoft Corporation 10/11/2021 2.4.18324.0

    Microsoft Update Health Tools Microsoft Corporation 07/04/2022 1,01 MB 3.67.0.0

    Module d'expérience locale français (France) Microsoft Corporation 18/07/2022 19041.49.151.0

    Mozilla Firefox ESR (x64 fr) Mozilla 28/01/2022 211 MB 91.5.1

    Mozilla Maintenance Service Mozilla 16/06/2022 578 KB 91.10.0

    Mozilla Thunderbird (x64 fr) Mozilla 05/07/2022 225 MB 91.11.0

    Nextcloud Nextcloud GmbH 10/11/2021 203 MB 3.0.3.20201202

    NVIDIA Control Panel NVIDIA Corp. 18/01/2022 8.1.962.0

    NVIDIA Logiciel système PhysX 9.19.0218 NVIDIA Corporation 20/06/2022 9.19.0218

    NVIDIA Pilote audio HD : 1.3.38.60 NVIDIA Corporation 20/06/2022 1.3.38.60

    NVIDIA Pilote graphique 473.47 NVIDIA Corporation 20/06/2022 473.47

    Office Microsoft Corporation 13/06/2022 18.2205.1091.0

    OneNote for Windows 10 Microsoft Corporation 11/03/2022 16001.14326.20838.0

    Paint 3D Microsoft Corporation 09/03/2022 6.2203.1037.0

    Pense-bêtes Microsoft Microsoft Corporation 24/06/2022 4.5.5.0

    People Microsoft Corporation 15/11/2021 10.2105.4.0

    Photos Microsoft Corporation 05/07/2022 2022.30060.30007.0

    Portail de réalité mixte Microsoft Corporation 15/11/2021 2000.21051.1282.0

    Programme d'installation d'application Microsoft Corporation 21/06/2022 1.17.11601.0

    Realtek Audio Console Realtek Semiconductor Corp 18/12/2021 1.29.256.0

    RICOH Driver Utility Ricoh Company, Ltd. 12/11/2021 4.7.0.0

    Skype Skype 19/07/2022 15.86.3409.0

    Speccy Piriform 22/06/2022 1.32

    Visionneuse 3D Microsoft Corporation 15/11/2021 7.2107.7012.0

    VP9 Video Extensions Microsoft Corporation 20/05/2022 1.0.51171.0

    WhoCrashed 7.01 Resplendence Software Projects Sp. 19/07/2022 46,2 MB 7.01

    Windows Print 10/11/2021

    Xbox Game bar Microsoft Corporation 15/11/2021 1.54.4001.0

    Xbox Game Bar Microsoft Corporation 19/07/2022 5.822.6271.0

    Xbox Game Speech Window Microsoft Corporation 15/11/2021 1.21.13002.0

    Xbox Live Microsoft Corporation 15/11/2021 1.24.10001.0

    Post updated: list software + ssd ref

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  5. Anonymous
    2022-07-19T13:54:39+00:00

    Please answer as many of these questions as you can.  Maybe I can advise you.

    1. Laptop or Desktop
    2. Age of computer
    3. make/model (If Dell, the Dell Service Tag code)
    4. What processor is installed
    5. Operating system installed (e.g. Windows 7)
    6. 32 or 64 bit? (Right-click on Computer, choose Properties)
    7. Service Pack 1 (SP1) installed? Same place as 5 above.
    8. Capacity of disk drive, how much is in use?  Pie chart shown in Computer
    9. Model number of hard drive (click Disk in Device Manager)
    10. If Windows has ever been re-installed since it was new, when was that?
    11. Age of hard drive if not the original
    12. How much memory is installed? (Right-click on Computer, choose Properties)
    13. Please list ALL installed programs.....
    14. What security software is installed?
    15. Is your internet service wireless or wired?

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