Access 2019 - Volume License Installation Error

Question

Access 2019 - Volume License Installation Error

JoshuaD13 51

Hello,

I have come across an issue with installing Microsoft Access 2019 via the Office Deployment Tool (ODT) {version: 16.0.14527.20178} Overview of the Office Deployment Tool - Deploy Office | Microsoft Learn. I have successfully finished the installation for Visio 2019, Project 2019, and Office 365 using this method. First I download the installation files for Access 2019 by running this command:

Folder Location> setup.exe /configure AccessConfig32bit.xml

It successfully creates the Office folder with the .cab files. Then I run the install command:

Folder Location> setup.exe /configure AccessConfig32bit.xml

It generates an error "We can't install. This product can't be installed on the selected update channel. Please contact your system administrator and try again." I am unsure why Access 2019 is causing issues, here is my configuration file:

<Configuration>

<Add OfficeClientEdition="32" Channel="PerpetualVL2019" ForceUpgrade="TRUE">
<Product ID="Access2019Volume" PIDKEY="XXXXX-XXXXX-XXXXX-XXXXX-XXXXX">     

  <Language ID="en-us" />     

</Product>     
</Add>

<Property Name="SharedComputerLicensing" Value="0" />

<Property Name="PinIconsToTaskbar" Value="TRUE" />

<Property Name="SCLCacheOverride" Value="0" />

<Property Name="AUTOACTIVATE" Value="1" />

<Updates Enabled="TRUE" />

<RemoveMSI />

<AppSettings>
<Setup Name="Company" Value="Company Name" />     
</AppSettings>

<Display Level="None" AcceptEULA="TRUE" />

</Configuration>

I have also just tried running a more simple install:

<Configuration>

<Add OfficeClientEdition="32" Channel="PerpetualVL2019">
<Product ID="Access2019Volume" PIDKEY="XXXXX-XXXXX-XXXXX-XXXXX-XXXXX">     

  <Language ID="en-us" />     

</Product>     
</Add>

</Configuration>

No matter what I receive this error, and there is no other MS Office installed on the machine. I have noticed this on any install (Office Standard 2019 and Office Pro 2019) using the PerpetualVL2019 channel.

Emi Zhang-MSFT 30,046 Reputation points Microsoft External Staff

2021-12-16T08:23:31.83+00:00

Hi @JoshuaD13 ,
Just checking in to see if the information was helpful. Please let us know if you would like further assistance.

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Emi Zhang-MSFT 30,046 Reputation points Microsoft External Staff

2021-12-16T08:23:31.83+00:00

Hi @JoshuaD13 ,
Just checking in to see if the information was helpful. Please let us know if you would like further assistance.

Answer 1

Emi Zhang-MSFT 30,046 Microsoft External Staff

Hi @JoshuaD13 ,
Have you installed other version Access or Office application before?
What bit version of Visio 2019, Project 2019, and Office 365 you have installed in PC? 32-bit or 64-bit?
What kind of update channel did you use for Office 365?
I suggest you try these 3 methods:

Change the OfficeClientEdition="32" to OfficeClientEdition="64"
Add <RemoveMSI All="True" /> in configure file, change <RemoveMSI /> to <RemoveMSI All="True" />
Uninstall Office 365 from PC completely, and then install Access 2019 first and re-install Office 365.

Try these methods and let me know if you need more help, I'm glad to help you.

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JoshuaD13 51 Reputation points

2021-12-13T15:48:40.887+00:00

I have installed Access 2019 before with the licensing key, but if you are asking on the machine I am installing Access 2019 then no, there have been no other Office applications installed.
I do not have Visio 2019, Project 2019, or Office 365 installed on the machine, I verified those installed on other machines.
Office 365 I use the Current channel, I have tried removing the channel from the Access 2019 install or changing it to current too (although it needs to be PerpetualVL2019).
I attempted a 64bit install, same error occurred.
I attempted to change <RemoveMSI /> to <RemoveMSI All="True" />, same error.
I do not have Office 365 installed on this computer.
Emi Zhang-MSFT 30,046 Reputation points Microsoft External Staff

2021-12-14T01:28:33.117+00:00

Hi @JoshuaD13 ,
As you said, you get the error "We can't install. This product can't be installed on the selected update channel. Please contact your system administrator and try again." It seems the problem is more related to the update channel. I think you can try to use Office tool to uninstall all Office applications in PC completely, and test again.

You can download the Office tool from this link: https://aka.ms/SaRA-officeUninstallFromPC
JoshuaD13 51 Reputation points

2021-12-16T21:02:08.6+00:00

I found the issue was the downloaded Office files seemed to be corrupted or not properly retrieved when using the ODT. I attempted to retrieve the files on a new machine and was successful. Thank you for your help.

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Access 2019 - Volume License Installation Error

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