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Windows Update not working-We couldn't connect to the update service.

Anonymous
2022-06-30T02:25:11+00:00

Hello, I can't update my computer, and it pops up with this message when I try to update it.

It shows this message

We couldn't connect to the update service. We'll try again later, or you can check now. If it still doesn't work, make sure you're connected to the Internet.

I'm definitely connected to the Internet so that is not the problem.

Please help me :)

Thank you :)

Windows for home | Windows 10 | Windows update

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  1. Lester Bernard Reyes 80,535 Reputation points Independent Advisor
    2022-06-30T02:58:41+00:00

    Hi and thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today.

    I understand the issue you have, nothing to worry I am here to help, I know some of these steps are already done, you have just skipped it if you think it will have the same result.

    Reset Windows update components:

    Open Powershell with Admin or CMD with Admin (Press Windows key + X then click Windows Powershell(Admin))

    Copy each line of command to Powershell then press enter (one line at a time)

    net stop bits

    net stop wuauserv

    net stop appidsvc

    net stop cryptsvc

    Del "%ALLUSERSPROFILE%\Application Data\Microsoft\Network\Downloader\*.*"

    rmdir %systemroot%\SoftwareDistribution /S /Q

    rmdir %systemroot%\system32\catroot2 /S /Q

    regsvr32.exe /s atl.dll

    regsvr32.exe /s urlmon.dll

    regsvr32.exe /s mshtml.dll

    netsh winsock reset

    netsh winsock reset proxy

    net start bits

    net start wuauserv

    net start appidsvc

    net start cryptsvc

    -Once done restart the device and check.

    If none will work from the above solution, I suggest doing an in-place upgrade wherein it will upgrade the device to the latest version and repair all issues without deleting any files.

    Note: Before doing this make sure to create a restore point: https://support.microsoft.com/en-hk/help/402753...

    1. go to this link: https://www.microsoft.com/en-us/software-downlo...
    2. Select Download tool, and select Run. You need to be an administrator to run this tool.
    3. On the License terms page, if you accept the license terms, select Accept.
    4. On the What do you want to do? page, select Upgrade this PC now, and then select Next.
    5. After downloading and installing, it should fix the issue.

    Reference: https://www.microsoft.com/en-us/software-downlo...

    Let me know how it goes and I hope that helps.

    Bernard

    Independent Advisor

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  2. Anonymous
    2022-06-30T02:27:34+00:00

    open start menu and type in services.msc and scroll down until you find windows update. double-click on windows update and click start.

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  3. Anonymous
    2022-06-30T02:44:43+00:00

    Hello Nicholas, thanks for the reply, but it says that it's already running.

    Is this a problem?

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  4. Anonymous
    2022-06-30T02:55:38+00:00

    oh ok. deal

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