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Windows reboots to Windows Setup during installation

Anonymous
2022-06-08T10:21:33+00:00

Dear Support Community,

I have created a working Windows Creation Media instance on a USB (previously used successfully to install Windows on my laptop M2. NVME SSD) and am attempting to install Windows on a new M2. NVME SSD (identical brand and make) in my desktop with the same USB. I replaced the old SSD on the motherboard with the new SSD and set the boot order so it boots from (1) USB (2) M2. NVME.

Here are the anomalies and issues:

  1. At Windows Setup screen appears and gives options to “Install” or “Repair.”
    1. Choosing “Install” takes me to the terms and conditions.
    2. Using my mouse, I am unable to accept the terms.
    3. Using keyboard keys (Tab, Shift-tab, Spacebar, etc.) does not work to navigate the terms.
    4. I can only read the terms and click the box and “Next” if I press CTRL+ALT+DEL and wait about 3 sec.
  2. At the installation screen, the existing drives are listed. I have two SATA HDD drives installed, which appear, and the newly installed drive, which I leave Unallocated.
  3. Windows installation proceeds through each step until it reaches the last step (“Finishing…”) when it says it needs to reboot to continue.
  4. It allows me to Reboot by clicking or gives a countdown.
  5. As it reboots, it goes back to the Windows Setup screen.
  6. If I proceed with “Install,” the new drive appears with new windows partitions showing on the new drive.
  7. At this point, I have tried the following, which only lead to the same Reboot sequence:
    1. Delete the three new partitions on the new disk and start over again.
    2. Open Bios and restore Factory Default Settings
    3. Try the Repair option at Windows Setup and go through the other steps.
  8. When I have installed Windows on the new drive with unallocated space and removed the USB after the reboot sequence, I get the following error:
    1. Error 1962 No Operating System Detected (it’s a Lenovo desktop).
  9. I have seen suggestions to clear the CMOS cache by removing the battery. I have not tried this because it seems risky. I will if that’s the most logical recommendation.

Any further help would be very appreciated. I am confused about what’s next. It’s vital I get this computer working and do not have the means to obtain another hard drive.

Thank you,

Mark

Windows for home | Windows 10 | Install and upgrade

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  1. Anonymous
    2022-06-09T04:03:08+00:00

    Hi,

    Thanks for your post in Microsoft Community.

    I understand that you have encountered the problem of redirecting to the Windows installation interface after installing Windows.

    The Error 1962 No Operating System Detected prompted after unplugging the USB is usually caused by not enabling CSM in the BIOS settings.

    You can try enabling CSM in the BIOS and setting it to UEFI first.

    Unplug the USB when Windows installation is complete and requires a reboot.

    Again see if you encounter this problem.

    Let us know if it works.

    Kirk | Microsoft Community Support Specialist

    * Beware of scammers posting fake support numbers here.

    * If your problem is not solved, you could reply to the post again and we would continue to provide technical support for you.

    * Please check and vote this answer if it helps as it will be beneficial to more community members reading here.

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