Hello Dave_836,
Good day! I'm John Dev a Windows user like you and I'll be happy to assist you today. I know this has been difficult for you, Rest assured, I'm going to do my best to help you.
Please let me know if you have tried the methods below
**Open Device Manager
Expand the Sound, video and game controllers
Find the Audio driver in the list
Right click it and select Update
Click "Browse my computer for driver software"
Select "Let me pick from a list of available drivers on my computer"
Make sure to put a check mark "Show compatible hardware"
Select an older driver from the list
Click Next then Restart your computer
**Right click the volume icon on the taskbar
Select Sounds then click Recording tab
Double click Microphone
Click the Levels tab then make sure the slider is set to 100
Click Advanced tab
Uncheck the box to "Allow application to take exclusive control on this device"
If the issue persists, What is the exact make and model of your laptop?
Press Windows key+R to open Run then type: msinfo32
Press Enter
Please take a screenshot of the System Information window and post it in your next response. Note: Don't include any personal information or sensitive data.
https://answers.microsoft.com/en-us/feedback/fo...
Kindly let me know if this helps or if you have any further concerns.
Kind regards,
John DeV
Independent Advisor