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Network adapter disabling whenever I start gaming

Anonymous
2022-04-27T07:43:19+00:00

For context, this started happening weeks after my system was upgraded to windows 11. I had other issues with it as well so I decided to downgrade to windows 10 but the problem still persisted.

Everytime I launch a game like Apex Legends or Rainbow six siege my wireless driver would disable itself and I won't be able to reconnect to wifi or reenable the driver successfully until I performed a network reset or reset winsock. This has been driving me nuts because I've looked up possible fixes and none of them seem to work. If I manage to get the driver up and running, it would just disable itself the next time I launch a game. It's worth noting that this doesn't happen when I'm only browsing the internet, downloading or watching videos. It just happens with multiplayer games.

My laptop is Asus rog strix g731gu and the wireless driver is Intel wireless ac 9560 160MHz. I've had this laptop for the past 2-3 years.

I'll list the fixes I've tried:

  • Troubleshooting network adapters
  • Unchecking 'Allow this computer to turn off this device to save power'
  • Updating the driver to the latest available version
  • Uninstalling the driver and restarting
  • typing 'netsh int ip reset' and 'netsh winsock reset' in cmd as adminstrator
  • setting WLAN autoconfig to automatic
  • Network reset

Any help is greatly appreciated

Windows for home | Windows 10 | Internet and connectivity

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  1. Anonymous
    2022-07-16T18:30:14+00:00

    Thanks for the reply, but i have found the permanent fix for this

    So, you have to update your drivers from "Intel support and driver Assistant website" It will automatically detect your device and accordingly update the drivers to the latest ones.

    Also, I noticed that so many other Asus laptops are facing this issues rn. So I'm guessing Asus guys *ucked up something.

    Hope this helps.

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  2. Anonymous
    2022-07-16T18:19:02+00:00

    I discovered the issue why it does this, if you remove your power cable, for some reason and play on battery mode, it starts working again, its as if the Power Management tool turns off the Network adapter. Tried to disable power management on the network adapter, still didnt work when the power cable is in.

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  3. Anonymous
    2022-04-29T18:47:29+00:00

    I gave this a go this morning and I was able to play for a while with no interruptions! Thank you for this recommendation. I hope this permanently fixes the network driver issue.

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  4. Anonymous
    2022-04-28T13:16:33+00:00

    HI,

    Sorry for the late reply.

    I will suggest that you perform a repair/in-place upgrade to fix the system.

    Follow the instructions below.

    A. Downloading the Windows 10 ISO file.

    1. Download the tool (https://go.microsoft.com/fwlink/?LinkId=691209), and select Run. You need to be an administrator to run this tool.
    2. If you agree to the license terms, select Accept.
    3. On the What do you want to do? page, select Create installation media for another PC and then select Next.
    4. Select the language, edition, and architecture (64-bit or 32-bit) for Windows 10. (Select the same as the currently installed system on your PC)
    5. In "Select which media you want to use", Select ISO file then click Next.
    6. Select the download location then click Save.
    7. Windows 10 ISO file will be downloaded,

    B. Repair Upgrade installation.

    1. Right-click Windows 10 ISO file and click Mount.
    2. Open/run the Setup.exe.
    3. The preparation starts
    4. To get important updates, select Download and install updates. (Wait while checking for updates).
    5. Accept the terms of the license agreement
    6. The installation is ready to be applied, verify the information and ensure that "Keep personal files and applications is checked".
    7. Click on Install to start the upgrade.

    I hope this helps. Feel free to ask back any questions and keep me posted.

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  5. Anonymous
    2022-07-11T17:22:07+00:00

    Hey, recently I'm also facing this issue? done everything as u mentioned here as well,

    Did a clean reset fixed the issue for you?

    As while playing games, my wifi driver disappearing (along with wifi toggle) .

    Reply much appreciated

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