Share via

Windows 11 Surface Pro X - Cannot Install OVPN / TAP Driver

Anonymous
2022-08-03T14:44:13+00:00

Hello-
When I try to install OpenVPN for Windows Client, I am unable to have a successful installation. I continue to receive errors that the TAP Driver was not able to be installed.
OpenVPNMSICA: tap_create_adapter
DInstallDevice failed: Error 536870397

I have tried OpenVPN clients 2.4, 2.5, and 3.

OpenVPN Support is adamant that their .msi and install packages are compatible with Windows 11. I am thinking that perhaps the issue is with the Qualcomm Chips that handle the Wifi/Networking (ie without a hardline ethernet).

I have also tried to Turn Off Windows Defender while installing and receive the same types of errors. I can also confirm that I am a Local Administrator on the PC. I believe the Surface Hardware components may not be compatible with TAP Virtual Network Adapters. Is this possible? Really hoping for someone to provide some guidance on getting this resolved.

Thx

Windows for home | Windows 11 | Internet and connectivity

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

5 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. TekkieBoy 12,541 Reputation points Volunteer Moderator
    2022-08-03T15:52:31+00:00

    Hello Ariel Levy

    I can't test it myself due to lack of equipment, but have you downloaded and used the Arm64 Package?

    https://swupdate.openvpn.org/community/releases/OpenVPN-2.5.7-I602-arm64.msi 

    If it doesn't work, try the x86 package:

    https://swupdate.openvpn.org/community/releases/OpenVPN-2.5.7-I602-x86.msi 

    Greetings

    6 people found this answer helpful.
    0 comments
  2. Anonymous
    2022-08-08T16:13:01+00:00

    Hi @Tekkie Boy

    Thank you VERY much for responding so quickly and diagnosing the problem correctly as well. I did not even think to install the ARM version of OpenVPN but I guess the MSFT SQ2 processor requires it! The Arm64 package worked like a Charm!

    Much appreciated.

    -Ariel

    5 people found this answer helpful.
    0 comments
  3. Anonymous
    2022-08-04T07:27:47+00:00

    Hi

    Welcome to Microsoft community.

    As tekkie boy metioned, have you tried arm64 and other versions of the installation package? Whether the problem still exists.

    Best regards

    Derrick Qian | Microsoft Community Support Specialist

    4 people found this answer helpful.
    0 comments
  4. Anonymous
    2022-08-08T16:13:33+00:00

    Thank you @Derrick19 - Yes, the Arm64 driver worked perfectly. MUCH Appreciated.

    -Ariel

    1 person found this answer helpful.
    0 comments
  5. Anonymous
    2022-08-09T01:07:33+00:00

    Hi

    Thanks for your reply.

    I am glad that your problem has been solved.

    In the future, if you encounter any difficult problems while using Microsoft products and services, you are welcome to consult the Microsoft community again, and we will try our best to help you.

    Thank you very much for your trust and support of Microsoft, and I sincerely wish you a happy life and success in your work!

    Best regards

    Derrick Qian | Microsoft Community Support Specialist

    0 comments