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Logitech C615 Webcam C615 Driver - use 'USB Video Device' driver

Anonymous
2022-08-23T06:27:10+00:00

For Logitech Webcam C615 if not working one solution is go to Device Manager, right click and select Update Driver. Select from My Computer and use USB Video Device, not Logitech HD Webcam C615.   

Problem was my C615 would not start on one laptop with Win11, but did on another also with Win11.  Tried MS support and Kaspersky but still not recognised in Teams or Camera. In device manager - driver not present and error code 39 'Windows cannot load the device driver.' 

Updated using Logitech software Win10 version, still not working.

Windows for home | Windows 11 | Devices and drivers

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  1. JosephT71 9,210 Reputation points
    2022-08-23T09:55:05+00:00

    Uninstall logitech's software.

    C615 is a UVC compliant webcam, it should work on Windows 11 without any software.

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  2. Anonymous
    2022-08-23T09:21:04+00:00

    According to Logitech the C615 is only supported on Winxp, Vista, Win7 and some Macs

    https://support.logi.com/hc/en-us/articles/360023403173

    You obtain the drivers for the device via Logi support

    FWIW my win11 desktop with an MS HD cam is not fully supported on my sys.

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