Share via

Bluetooth Speaker connected but not listed as Sound Output Device

Anonymous
2022-09-25T23:02:10+00:00

Hi,

So as the title suggests I have a Gravastar Mars Pro speaker which I want to use with my Windows 11 Pc. The speakers had originally worked for me on Windows 10, However, since updating to Windows 11, whenever I go to use them they do not appear as a sound output device, even when they are connected to Bluetooth.

I have tried:

  • Using the Gravastar speaker on my iPhone and Macbook Pro, which works just fine
  • Other Bluetooth speakers (Oontz Angle 3 DS98) and they connect and play sound just fine.
  • Updating my Bluetooth & Audio drivers.
  • Using the "playing audio" Troubleshooter and selecting the Gravastar speaker, in which it states " This device does not appear to be plugged in"
  • Using the "Bluetooth" Troubleshooter which lists "Check Bluetooth Radio Status - Fixed" every time I run this.
  • Selecting the "More Sound Settings" which I can see the speaker listed, however, it appears as "disconnected" and selecting "connect" does nothing.

I currently have Bluetooth through my motherboard (B660 Aorus Master (Rev. 1. x)).

I'm not sure what to even try anymore and am getting very close to wiping the entire computer and seeing if that will solve the issue.

Thank you

Windows for home | Windows 11 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2022-09-26T23:51:46+00:00

    Hi @Mosken_L - MSFT

    Thank you for you response. I tried each of the steps you suggested, however, none of them appear to have worked for me:

    • When I uninstall the device and reboot, the speakers reappear under the device manager as if I never uninstalled them.
    • Power Saving Mode is not listed as an option when I try to open the device properties under device manager. For reference: None of my devices are listed under "Sound, video and game controllers".
    • Under the "Recording Tab" the "Set as default device" button is greyed out and unclickable. Note: As mentioned before, the device is listed here but the "connect" button does not work when I click it.
    • I tried the "Clean Boot", however, I, unfortunately, had the same results.

    UPDATE:

    I finally had enough and decided to reset my computer. On my first attempt, Windows 11 reinstalled (as it should), however, my Bluetooth and windows drivers remained on the Pc. I was immediately reconnected to the internet, which I wasn't expecting since I initially had to download my drivers from an external Hard drive. Now even with the Pc reset my speakers could not be used for sound.

    I then decided to give it 1 final attempt to download an older version of Windows that I knew worked with the speakers. So while performing another system reset I went into Bios and had it boot using a USB Stick that I downloaded Windows 10 onto. I did initially have an issue installing Windows 10, until I realized I needed to delete all the existing partitions. Once reverted back to Windows 10 I was able to download the required Drivers and the speakers began working again.

    I am thinking somewhere along the line I picked up a driver that was not compatible with Bluetooth 5.0 (possibly through Avast Driver Updater) that was interfering with my speaker connection. I may try updating to windows 11 once again in order to see if the issue reoccurs without an automatic Driver updater.

    TLDR: Completely wiped my hard drive, reinstalled Windows 10 from USB Stick, and am now able to use my speakers again.

    9 people found this answer helpful.
    0 comments
  2. Anonymous
    2022-09-26T06:44:14+00:00

    Hello Jeremy_Bar,

    Good to see you in Microsoft Community.

    You can uninstall the device in Device Manager ("Win" + "X" > "Device Manager" > "Sound, video and game controllers", find your device, then right click > "Uninstall device"), then disconnect it, restart the system and try connecting again.

    Meanwhile, you may disable the power-saving mode of the Bluetooth Speaker. "Win" + "X" > "Device Manager" > "Sound, video and game controllers", find and right-click the device, > "Properties" > "Power Management" tab, then uncheck "Allow the computer to turn off this device to save power" and check "Allow this device to wake the computer", then press Enter to confirm.

    You can disable other audio devices first, and then set the Bluetooth device as the default output device. Win + R to open **** "Run", enter "mmsys.cpl" and press Enter to open the "Sound" interface, right-click your target device in the "Playback" tab and "Recording" tab respectively > "Set as Default Device", then click "Ok" to save the settings.

    Or you may Perform a clean boot **** and try to connect the device again, this is a mode of disabling third-party services or software, which could help rule out the interference of these elements.

    Disclaimer*: A “clean boot” starts Windows with a minimal set of drivers and startup programs. It helps to determine whether a background program is interfering with your game or program and to isolate the cause of a problem.*

    These steps of "clean boot" might look complicated at first glance. However, to avoid any trouble for you, please follow them in order and step-by-step so that it will help you get you back on track.

    If anything is unclear, please do not hesitate to let me know.

    Best Regards,

    Mosken_L - MSFT | Microsoft Community Support Specialist

    5 people found this answer helpful.
    0 comments