Erratic crashing issue on prebuilt computer

Hi, for around the past year and a half my pc (OMEN 30L Desktop - GT13-0024) has had a erratic crashing issue. Specifically it seems the graphics card is crashing.

To explain in depth what happens: upon playing some games I will encounter a black screen, my gpu fans will go to 100% however I will still have sound from the pc and can still interact with it other it’s just the gpu that goes. A full restart is required to fix it. HOWEVER! Sometimes upon rebooting the issue will occur again. (Sometimes 1-10 minutes after rebooting depending on the game that was playing). Upon a crash I can see with gpu-z the gpu core speed drops to zero however most other stuff keeps going (untill I restart the system) the vram still is being used and the gpu voltage and cpu and ram usage.

There is no pattern to what games trigger this, I’ve seen it occur with gpu intensive game ( for instance forza horzion 5) I’ve seen it occur with cpu and ram heavy games (beam ng drive for instance) and I’ve seen it happen in games that don’t put much load on the system at all.

As stated above it happens in games that aren’t even heavy on the system however I tried furmark and it crashed.

Now for the bizarre part. 50% of the time it will crash while playing a game. However the other 50% it will occur 1-30 minutes after closing the game. (When it crashed with furmark both times it was a bit after I closed the application) I would say rightly 2-5% Of the system will crash for no reason (example: a few months ago I left my pc on and using using a phone, I hadn’t used the pc in a day or two and out of no where the fans ramp up to 100%, it had crashed like all the other times but with no reason! so the gpu seems to crash on some sometimes after closing them, sometimes after booting up after a crash, sometimes after running a benchmark and sometime just straight up out of no where.)

I’ve tried lots of fixes almost too many to list- the only things I haven’t tried are mostly anything to do directly with the hardware (reseating for instance)

As for the erratic part of it, this is not a year round issue. I don’t even know why but it seems to go away for a few months then come back, from my knowledge this is not occurring from driver updates (could be wrong)

I have been trying to figure this out for so long now and just legitimately do not know what is causing it nor howto find out

Hardware specs:

CPU: Amd Ryzen 7 3700x (does not have integrated graphics)

GPU: NVIDIA GeForce RTXTM 2060 graphics card with 6 GB GDDR6 dedicated memory

RAM: HyperX 16 GB DDR4-3200 XMP RGB SDRAM memory (8x2)

PSU: 500 W Bronze efficiency power supply

I wasn’t able to find any error codes directly related to the gpu crashing I did find some about DWM crashing and windows nit shutting down correctly

dwm:

System

• Provider

[ Name] Application Error

• EventID 1000

[ Qualifiers] 0

Version 0

Level 2

Task 100

Opcode 0

Keywords 0x80000000000000

• TimeCreated

[ SystemTime] 2022-08-19T03:38:35.9737773Z

EventRecordID 13083

Correlation

• Execution

[ ProcessID] 14532

[ ThreadID] 0

Channel Application

Computer DESKTOP-87HLAOO

Security

• EventData dwm.exe 10.0.22000.1 7cbe2305 dwmcore.dll 10.0.22000.832 3f5d7ed5 8898008d 000000000011f098 2bf4 01d8b37d291cdab1 C:\WINDOWS\system32\dwm.exe C:\WINDOWS\system32\dwmcore.dll 35316d8e-de1a-45fb-abd5-78de279ad436
• Other dwm error:

System

• Provider

[ Name] Dwminit

• EventID 0

[ Qualifiers] 32770

Version 0

Level 3

Task 0

Opcode 0

Keywords 0x80000000000000

• TimeCreated

[ SystemTime] 2022-08-19T03:38:34.9332653Z

EventRecordID 13081

Correlation

• Execution

[ ProcessID] 1256

[ ThreadID] 0

Channel Application

Computer DESKTOP-87HLAOO

Security

• EventData 0x8898008d 5 NVIDIA GeForce RTX 2060

Window error:

• System
  • Provider
  [ Name] Microsoft-Windows-Kernel-Power [ Guid] {331c3b3a-2005-44c2-ac5e-77220c37d6b4} EventID 41 Version 8 Level 1 Task 63 Opcode 0 Keywords 0x8000400000000002
  • TimeCreated
  [ SystemTime] 2022-08-19T03:39:06.7588264Z EventRecordID 481160 Correlation
  • Execution
  [ ProcessID] 4 [ ThreadID] 8 Channel System Computer DESKTOP-87HLAOO
  • Security
  [ UserID] S-1-5-18
• EventData BugcheckCode 0 BugcheckParameter1 0x0 BugcheckParameter2 0x0 BugcheckParameter3 0x0 BugcheckParameter4 0x0 SleepInProgress 6 PowerButtonTimestamp 133053539164341947 BootAppStatus 3221225684 Checkpoint 0 ConnectedStandbyInProgress false SystemSleepTransitionsToOn 1 CsEntryScenarioInstanceId 0 BugcheckInfoFromEFI false CheckpointStatus 0 CsEntryScenarioInstanceIdV2 0 LongPowerButtonPressDetected false

ok so along side the obvious troubleshooting to find out what is causing this, if I discover this is a hardware issue is it possible to send it back to navida for a replacement?