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BSOD issue - ntoskrnl.exe

Anonymous
2022-08-30T19:48:33+00:00

My computer has been randomly crashing for the past couple days, it used to do it a long time ago and I factory reset and it had stopped for a long time. Likely did a couple driver updates or something (don't exactly remember) and it's now starting to happen again. Just would like some help looking into it.

Windows for home | Windows 10 | Performance and system failures

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Lester Bernard Reyes 82,275 Reputation points Independent Advisor
2022-08-31T04:00:11+00:00

Hi there, thanks for patiently waiting, as per checking the DMP files you have an issue with e2kw10x64.sys which is the Killer Wireless driver for Wireless Network, to fix the issue kindly follow the steps below:

-Press Windows key + X

-Go to Device Manager

-Expand the Network Adapters

-Look for the Killer Wireless Network Adapter

-Right-click and Update

-Look for "Browse my computer for driver

-Let me pick drivers available drivers

-Choose an old driver and use it.

If the same issue try to reinstall the driver.

If none will work from the above solution, I suggest doing an in-place upgrade wherein it will upgrade the device to the latest version and repair all issues without deleting any files.

Note: before doing this make sure to create a restore point: https://support.microsoft.com/en-hk/help/402753...

  1. go to this link: https://www.microsoft.com/en-us/software-downlo...
  2. Select the Download tool, and select Run. You need to be an administrator to run this tool.
  3. On the License terms page, if you accept the license terms, select Accept.
  4. On the What do you want to do? page, select Upgrade this PC now, and then select Next.
  5. After downloading and installing, it should fix the issue.

Reference: https://www.microsoft.com/en-us/software-downlo...

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  1. Anonymous
    2022-08-31T00:28:48+00:00

    Hey Bernard, Here is a link to a google drive with my 4 recent Minidumps that were all the same kind of crash (Computer would freeze and then bluescreen and restart)

    https://drive.google.com/drive/folders/10ASWlWNx5L1PGgMgy38wYOqgJ5ynXvAL?usp=sharing Thanks for responding!

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  2. Lester Bernard Reyes 82,275 Reputation points Independent Advisor
    2022-08-30T20:19:16+00:00

    Hi and thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today.

    I understand the issue you have, nothing to worry I am here to help, and just to confirm can you still use the affected device? if so, we need to analyze the error, can you please check if you have minidump files on the PC so that we can further examine what is the root cause of the issue?

    Press Windows key + E (To open file explorer)

    Click "This PC" > then follow the file path:

    C:\Windows\Minidump

    Copy the Minidump files and save them to another location like Desktop or Documents.

    Then please upload it to Cloud storage and please share the shareable link here.

    Let me know how it goes and I hope that helps.

    Bernard

    Independent Advisor

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