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dism command shut down pc

Anonymous
2022-09-14T20:05:59+00:00

Hello,

I recently had to reinstall windows on my pc and since then I started having problems with some reboots that happen only on specific occasions (As in the use of some programs). I tried to repair with the dism command, but when I use the command dism /online /cleanup-image /restorehealth with the cmd (admin), the computer restarts in the middle of the process. When I use the dism /online /cleanup-image /checkhealth and the dism /online /cleanup-image /scanhealth everything works perfect, I can even use the sfc /scannow.

Try using the windows cd with the freshly downloaded image to enter from boot.

-It does not allow me to repair boot.

-It does not allow me to reset windows.

-I do not make use of the system restore, because since I installed the windows the problem has been occurring.

-I try to use the cmd from the cd and I get "error 50" when I use the commands dism.

-Sfc /scannow says: "Windows Resource Protection could not perform the requested operation".

-I could only use chkdsk /f /r and found no errors.

*I have reinstalled windows 10

*Disconnect all devices

*I did a clean windows startup and an error mode startup.

*Reset the bios

*Performed memtest tests (all ok)

*Perform hard disk tests (all ok)

*Checked the temperatures and voltage, (all ok)

Speccy report:

Summary

	Operating System 

		Windows 10 Pro 64-bit 

	CPU 

		Intel Core i3 540 @ 3.07GHz	42 °C 

		Clarkdale 32nm Technology 

	RAM 

		8,00GB Dual-Channel DDR3 @ 665MHz (9-9-9-24) 

	Motherboard 

		Intel Corporation DH55TC (XU1)	41 °C 

	Graphics 

		SyncMaster (1680x1050@60Hz) 

		LCD TV (1280x768@60Hz) 

		2047MB NVIDIA GeForce GT 730 (NVIDIA)	43 °C 

	Storage 

		465GB Western Digital WDC WD5000AAKS-00A7B2 ATA Device (SATA )	41 °C 

	Optical Drives 

		TSSTcorp CDDVDW SH-S223F ATA Device 

	Audio 

		Dispositivo de High Definition Audio 

	Power Profile 

		Active power scheme	Equilibrado 

		Hibernation	Enabled 

		Turn Off Monitor after: (On AC Power)	Never 

		Turn Off Hard Disk after: (On AC Power)	Never 

		Suspend after: (On AC Power)	Never 

		Screen saver	Disabled 

	Services 

Running Remote Access Connection Manager

		Running Windows Connection Manager

		Running Credential Manager

		Running Security Account Manager

		Running Web Account Manager

		Running Same-Level Network Identity Manager

		Running Local Session Manager

		Running User Manager

		Running Network Connection Agent

		Running Time Event Agent

		Running System event agent

		Running System protection runtime monitoring agent

		Running CNG key isolation

		Running NetBIOS over TCP/IP helper application

		Running IP helper application

		Running RPC endpoint mapper

		Running Windows Audio

		Running Microsoft account login helper

		Running Security Center

		Running Distributed link tracking client

		Running DHCP client

		Running DNS client

		Running Print Queue

		Running Windows Audio End Compiler

		Running Network Connections

		Running CoreMessaging

		Running Hardware shell detection

		Running SSDP detection

		Running Power

		Running Workstation

		Running User experiences and associated telemetry

		Running Windows Defender firewall

		Running Diagnostic system host

		Running Diagnostic service host

		Running Application information

		Running DCOM server process initiator

		Running Windows Administration Toolkit

		Running Remote Procedure Call (RPC)

		Running Display policy service

		Running Base filtering engine

		Running IPsec key creation modules for IKE and AuthIP

		Running NVIDIA Display Container LS

		Running Distribution optimization

		Running Plug and Play

		Running Task Scheduler

		Running Same-Level Name Resolution Protocol

		Running Network Location Recognition

		Running Windows Event Logging

		Running Microsoft Defender Antivirus Service

		Running Program Compatibility Wizard Service

		Running AVCTP Service

		Running Radio Management Service

		Running Windows License Manager Service

		Running Storage Service

		Running Windows Font Cache Service

		Running WinHTTP web proxy auto-detection service

		Running Diagnostic Policy Service

		Running Human Interface Device Service

		Running Background Task Infrastructure Service

		Running Microsoft Defender Anti-Virus Network Inspection Service

		Running Microsoft Store Installation Service

		Running Network List Service

		Running System Event Notification Service

		Running Handwriting Panel and Touch Keyboard service

		Running User Profile Service

		Running Connected Device Platform Service

		Running Secure Sockets Tunneling Protocol Service

		Running Status Repository Service

		Running Data Sharing Service

		Running Windows\_4b9d2 insertion notification user service

		Running Connected device platform user service\_4b9d2

		Running Clipboard user service\_4b9d2

		Running Windows push notification system service\_4b9d2

		Running Microsoft Office Click and Run service

		Running Network Storage Interface Service

		Running Service Update orchestrator

		Running Windows Security Service

		Running Encryption Services

		Running Server

		Running Synchronize host\_4b9d2

		Running COM+ Event System

		Running SysMain

		Running Themes

		Running Data usage

		Running Windows Search

		Stopped User data access\_4b9d2

		Stopped Automatic time zone updater

		Stopped WMI Performance Adapter

		Stopped Application management

		Stopped Xbox Live Authentication management

		Stopped Storage Layer Management

		Stopped Windows Remote Management (WS-Management)

		Stopped Remote Access Auto-Connect Manager

		Stopped Device Configuration Manager

		Stopped Downloaded maps manager

		Stopped Payment and NFC/SE Manager

		Stopped Windows Image Acquisition (WIA)

		Stopped Agent Activation Runtime\_4b9d2

		Stopped Agent DevQuery Background Detection Agent

		Stopped IPsec Policy Agent

		Stopped Same-level network aggregation

		Stopped Stopped User data storage\_4b9d2

		Stopped COM+ system application

                    Stopped Offline Files  

		Stopped Link Level Topology Detection Mapper  

		Stopped Network connectivity wizard  

		Stopped Natural authentication  

		Stopped BranchCache  

		Stopped SNMP Capture  

		Stopped CaptureService\_4b9d2  

		Stopped Work folders  

		Stopped Group Policy Client  

		Stopped Web client  

		Stopped Spot checker  

		Stopped Internet Connection Sharing (ICS)  

		Stopped Automatic configuration of network-connected devices  

		Stopped Automatic configuration of wired networks  

		Stopped Automatic WLAN configuration  

		Stopped Automatic WWAN configuration  

		Stopped Remote Desktop configuration  

		Stopped ConsentUX\_4b9d2 Stopped ConsentUX\_4b9d2  

		Stopped Microsoft Passport Container  

		Stopped Parental Control  

		Stopped Distributed Transaction Coordinator  

		Stopped Windows Backup  

		Stopped CredentialEnrollmentManagerUserSvc\_4b9d2  

		Stopped Contacts data\_4b9d2  

		Stopped DeviceAssociationBroker\_4b9d2  

		Stopped DevicePicker\_4b9d2  

		Stopped DevicesFlow\_4b9d2  

		Stopped Diagnostic Execution Service  

		Stopped DialogBlockingService  

		Stopped Smart Card Removal Policy  

		Stopped Virtual Disk  

		Stopped UPnP Host Device  

		Stopped Performance Counter Host DLLs  

		Stopped Routing and remote access  

		Stopped Static image acquisition events  

		Stopped Windows video and audio quality experience (qWave)  

		Stopped Extensions and printer notifications  

		Stopped Fax  

		Stopped Microsoft Keyboard Filtering  

		Stopped Google Chrome Elevation Service (GoogleChromeElevationService)  

		Stopped Google Update Service (gupdate)  

		Stopped Google Update Service (gupdatem)  

		Stopped GraphicsPerfSvc  

		Stopped Mobile Phone Network Time  

		Stopped Windows Time  

		Stopped Host Provider Detection Function  

		Stopped Application Identity  

		Stopped Secondary login  

		Stopped ActiveX Installer (AxInstSV)  

		Stopped Windows Module Installer  

		Stopped Volume snapshots  

		Stopped Hyper-V guest service interface  

		Stopped KTMRM for DTC (Distributed Transaction Coordinator)  

		Stopped McpManagementService  

		Stopped MessagingService\_4b9d2  

		Stopped Microsoft App-V Client  

		Stopped Microsoft Edge Elevation Service (MicrosoftEdgeElevationService)  

		Stopped Microsoft Edge Update Service (edgeupdate)  

		Stopped Microsoft Edge Update Service (edgeupdatem)  

		Stopped Microsoft Passport  

		Stopped Microsoft Update Health Service (edgeupdate)  

		Stopped Inserted Mode  

		Stopped Net Logon  

		Stopped NVIDIA Telemetry Container  

		Stopped Office Source Engine  

		Stopped OpenSSH Authentication Agent  

		Stopped Optimize Drives  

		Stopped Xbox Live Game Save  

		Stopped Application Preparation  

		Stopped PrintWorkflow\_4b9d2  

		Stopped Certificate propagation  

		Stopped Software protection  

		Stopped Extensible Authentication Protocol Stopped  

		Stopped Microsoft Software Snapshot Provider Stopped  

		Stopped Function Detection Resource Publishing Stopped  

		Stopped Windows Event Collector Stopped  

		Stopped Remote Desktop Services User Mode Port Redirector Stopped  

		Stopped Windows Connect Now Configuration Logger  

		Stopped Remote Logging  

		Stopped Logging and performance alerts  

		Stopped Access Functionality Manager Service  

		Stopped AssignedAccessManager Service  

		Stopped Windows Biometric Service  

		Stopped BitLocker Drive Encryption Service  

		Stopped Enterprise Application Management Service  

		Stopped Windows Administration Service  

		Stopped Wi-Fi Direct Service Connection Manager Service  

		Stopped Local Profile Wizard Service  

		Stopped Device Association Service  

		Stopped Hyper-V Guest Shutdown Service Stopped  

		Stopped Bluetooth Support Service  

		Stopped Network Configuration Service  

		Stopped IP Translation Configuration Service Stopped  

		Stopped Sensor Data Service  

		Stopped Spatial Data Service  

		Stopped AllJoyn router service Stopped AllJoyn router service  

		Stopped Wireless Application Protocol (WAP) Device Management Insertion Message Routing Service Stopped  

		Stopped Smart Card Device Enumeration Service  

		Stopped Language experience service  

		Stopped Geolocation Service  

		Stopped File history service  

		Stopped HV host service  

		Stopped Microsoft Cloud Identity Service Stopped  

		Stopped AppX Deployment Service (AppXSVC) Stopped  

		Stopped Device Management Enrollment Service

		Stopped Device Installation Service  

		Stopped Hyper-V Data Exchange Service  

		Stopped Hyper-V Heartbeat Service  

		Stopped Client License Service (ClipSVC)  

		Stopped Display Enhancement Service  

		Stopped Windows Perception Service  

		Stopped Windows Defender Advanced Threat Protection Service  

		Stopped Commercial Testing Service  

		Stopped PNRP Computer Name Publishing Service Stopped  

		Stopped Bluetooth Audio Gateway Service Stopped Bluetooth Audio Gateway Service  

		Stopped Application Level Gateway Service Stopped  

		Stopped Xbox Live Network Service  

		Stopped Sensor service  

		Stopped Windows Perception Simulation Service  

		Stopped Hyper-V Time Synchronization Service  

		Stopped Recommended Troubleshooting Service  

		Stopped Bluetooth\_4b9d2 User Support Service Stopped  

		Stopped Sensor Monitoring Service  

		Stopped Background Intelligent Transfer Service (BITS)  

		Stopped Net.Tcp Port Sharing Service  

		Stopped Windows Media Player Network Sharing Service  

		Stopped Broadcast and GameDVR\_4b9d2 User Service  

		Stopped Udk\_4b9d2 user service  

		Stopped Hyper-V Remote Desktop Virtualization service  

		Stopped User Experience Virtualization Service  

		Stopped Windows Insider Service  

		Stopped Windows Update Medic Service  

		Stopped Windows Mobile Hotspot Service  

		Stopped Microsoft iSCSI Initiator Service  

		Stopped Microsoft iSCSI Initiator Service Stopped Block-level backup module service  

         	Stopped Microsoft Windows SMS Router Service.  

            	Stopped Portable Device Enumerator Service  

		Stopped Windows Camera FrameServer Service  

		Stopped Windows Encryption Provider Host Service  

		Stopped Windows Error Reporting Service  

		Stopped Hyper-V PowerShell Direct Service  

		Stopped Windows PushToInstall Service  

		Stopped Microsoft Diagnostics Hub Standard Collector Service  

		Stopped Phone Service  

		Stopped Volumetric Audio Compositor Service  

		Stopped Remote Desktop Services  

		Stopped Shared PC Account Manager  

		Stopped Encrypted File System (EFS)  

		Stopped Microsoft Storage Spaces SMP Stopped  

		Stopped Hyper-V Volume Snapshot Requester  

		Stopped Control Panel Technical Support Problem Reporting  

		Stopped Steam Client Service  

		Stopped Smart Card  

		Stopped Telephony  

		Stopped Remote Procedure Call (RPC) Locator Stopped  

		Stopped WalletService  

		Stopped WarpJITSvc  

		Stopped Windows Installer  

		Stopped Windows Mixed Reality OpenXR Service  

		Stopped Windows Update  

		Stopped Xbox Accessory Management Service 

CPU

	Intel Core i3 540 

		Cores	2 

		Threads	4 

		Name	Intel Core i3 540 

		Code Name	Clarkdale 

		Package	Socket 1156 LGA 

		Technology	32nm 

		Specification	Intel Core i3 CPU 540 @ 3.07GHz 

		Family	6 

		Extended Family	6 

		Model	5 

		Extended Model	25 

		Stepping	5 

		Revision	K0 

		Instructions	MMX, SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, Intel 64, NX, VMX 

		Virtualization	Supported, Enabled 

		Hyperthreading	Supported, Enabled 

		Bus Speed	133.0 MHz 

		Rated Bus Speed	2925.6 MHz 

		Stock Core Speed	3066 MHz 

		Stock Bus Speed	133 MHz 

		Average Temperature	42 °C 

			Caches 

				L1 Data Cache Size	2 x 32 KBytes 

				L1 Instructions Cache Size	2 x 32 KBytes 

				L2 Unified Cache Size	2 x 256 KBytes 

				L3 Unified Cache Size	4096 KBytes 

			Cores 

					Core 0 

						Core Speed	3058.5 MHz 

						Multiplier	x 23.0 

						Bus Speed	133.0 MHz 

						Rated Bus Speed	2925.6 MHz 

						Temperature	37 °C 

						Threads	APIC ID: 0, 1 

					Core 1 

						Core Speed	3058.5 MHz 

						Multiplier	x 23.0 

						Bus Speed	133.0 MHz 

						Rated Bus Speed	2925.6 MHz 

						Temperature	47 °C 

						Threads	APIC ID: 4, 5 

RAM

	Memory slots 

		Total memory slots	4 

		Used memory slots	4 

		Free memory slots	0 

	Memory 

		Type	DDR3 

		Size	8192 MBytes 

		Channels #	Dual 

		DRAM Frequency	664.9 MHz 

		CAS# Latency (CL)	9 clocks 

		RAS# to CAS# Delay (tRCD)	9 clocks 

		RAS# Precharge (tRP)	9 clocks 

		Cycle Time (tRAS)	24 clocks 

		Command Rate (CR)	2T 

	Physical Memory 

		Memory Usage	35 % 

		Total Physical	7.86 GB 

		Available Physical	5.11 GB 

		Total Virtual	9.74 GB 

		Available Virtual	6.83 GB 

	SPD 

		Number Of SPD Modules	4 

			Slot #1 

				Type	DDR3 

				Size	2048 MBytes 

				Manufacturer	A-Data Technology 

				Max Bandwidth	PC3-10700 (667 MHz) 

				Part Number 

				Serial Number	00010181 

				Week/year	07 / 11 

					Timing table 

							JEDEC #1 

								Frequency	381.0 MHz 

								CAS# Latency	5,0 

								RAS# To CAS#	5 

								RAS# Precharge	5 

								tRAS	14 

								tRC	19 

								Voltage	1,500 V 

							JEDEC #2 

								Frequency	457.1 MHz 

								CAS# Latency	6,0 

								RAS# To CAS#	6 

								RAS# Precharge	6 

								tRAS	17 

								tRC	23 

								Voltage	1,500 V 

							JEDEC #3 

								Frequency	533.3 MHz 

								CAS# Latency	7,0 

								RAS# To CAS#	7 

								RAS# Precharge	7 

								tRAS	20 

								tRC	27 

								Voltage	1,500 V 

							JEDEC #4 

								Frequency	609.5 MHz 

								CAS# Latency	8,0 

								RAS# To CAS#	8 

								RAS# Precharge	8 

								tRAS	22 

								tRC	30 

								Voltage	1,500 V 

							JEDEC #5 

								Frequency	666.7 MHz 

								CAS# Latency	9,0 

								RAS# To CAS#	9 

								RAS# Precharge	9 

								tRAS	24 

								tRC	33 

								Voltage	1,500 V 

			Slot #2 

				Type	DDR3 

				Size	2048 MBytes 

				Manufacturer	A-Data Technology 

				Max Bandwidth	PC3-10700 (667 MHz) 

				Part Number 

				Serial Number	00010267 

				Week/year	07 / 11 

					Timing table 

							JEDEC #1 

								Frequency	381.0 MHz 

								CAS# Latency	5,0 

								RAS# To CAS#	5 

								RAS# Precharge	5 

								tRAS	14 

								tRC	19 

								Voltage	1,500 V 

							JEDEC #2 

								Frequency	457.1 MHz 

								CAS# Latency	6,0 

								RAS# To CAS#	6 

								RAS# Precharge	6 

								tRAS	17 

								tRC	23 

								Voltage	1,500 V 

							JEDEC #3 

								Frequency	533.3 MHz 

								CAS# Latency	7,0 

								RAS# To CAS#	7 

								RAS# Precharge	7 

								tRAS	20 

								tRC	27 

								Voltage	1,500 V 

							JEDEC #4 

								Frequency	609.5 MHz 

								CAS# Latency	8,0 

								RAS# To CAS#	8 

								RAS# Precharge	8 

								tRAS	22 

								tRC	30 

								Voltage	1,500 V 

							JEDEC #5 

								Frequency	666.7 MHz 

								CAS# Latency	9,0 

								RAS# To CAS#	9 

								RAS# Precharge	9 

								tRAS	24 

								tRC	33 

								Voltage	1,500 V 

			Slot #3 

				Type	DDR3 

				Size	2048 MBytes 

				Manufacturer	A-Data Technology 

				Max Bandwidth	PC3-10700 (667 MHz) 

				Part Number 

				Serial Number	00010049 

				Week/year	07 / 11 

					Timing table 

							JEDEC #1 

								Frequency	381.0 MHz 

								CAS# Latency	5,0 

								RAS# To CAS#	5 

								RAS# Precharge	5 

								tRAS	14 

								tRC	19 

								Voltage	1,500 V 

							JEDEC #2 

								Frequency	457.1 MHz 

								CAS# Latency	6,0 

								RAS# To CAS#	6 

								RAS# Precharge	6 

								tRAS	17 

								tRC	23 

								Voltage	1,500 V 

							JEDEC #3 

								Frequency	533.3 MHz 

								CAS# Latency	7,0 

								RAS# To CAS#	7 

								RAS# Precharge	7 

								tRAS	20 

								tRC	27 

								Voltage	1,500 V 

							JEDEC #4 

								Frequency	609.5 MHz 

								CAS# Latency	8,0 

								RAS# To CAS#	8 

								RAS# Precharge	8 

								tRAS	22 

								tRC	30 

								Voltage	1,500 V 

							JEDEC #5 

								Frequency	666.7 MHz 

								CAS# Latency	9,0 

								RAS# To CAS#	9 

								RAS# Precharge	9 

								tRAS	24 

								tRC	33 

								Voltage	1,500 V 

			Slot #4 

				Type	DDR3 

				Size	2048 MBytes 

				Manufacturer	A-Data Technology 

				Max Bandwidth	PC3-10700 (667 MHz) 

				Part Number 

				Serial Number	00010081 

				Week/year	07 / 11 

					Timing table 

							JEDEC #1 

								Frequency	381.0 MHz 

								CAS# Latency	5,0 

								RAS# To CAS#	5 

								RAS# Precharge	5 

								tRAS	14 

								tRC	19 

								Voltage	1,500 V 

							JEDEC #2 

								Frequency	457.1 MHz 

								CAS# Latency	6,0 

								RAS# To CAS#	6 

								RAS# Precharge	6 

								tRAS	17 

								tRC	23 

								Voltage	1,500 V 

							JEDEC #3 

								Frequency	533.3 MHz 

								CAS# Latency	7,0 

								RAS# To CAS#	7 

								RAS# Precharge	7 

								tRAS	20 

								tRC	27 

								Voltage	1,500 V 

							JEDEC #4 

								Frequency	609.5 MHz 

								CAS# Latency	8,0 

								RAS# To CAS#	8 

								RAS# Precharge	8 

								tRAS	22 

								tRC	30 

								Voltage	1,500 V 

							JEDEC #5 

								Frequency	666.7 MHz 

								CAS# Latency	9,0 

								RAS# To CAS#	9 

								RAS# Precharge	9 

								tRAS	24 

								tRC	33 

								Voltage	1,500 V 

Motherboard

Manufacturer	Intel Corporation 

Model	DH55TC (XU1) 

Version	AAE70932-300 

Chipset Vendor	Intel 

Chipset Model	Havendale/Clarkdale Host Bridge 

Chipset Revision	18 

Southbridge Vendor	Intel 

Southbridge Model	H55 

Southbridge Revision	06 

System Temperature	41 °C 

	BIOS 

		Brand	Intel Corp. 

		Version	TCIBX10H.86A.0032.2010.0402.1709 

		Date	2/4/2010 

	Voltage 

		CPU CORE	0.928 V 

		MEMORY CONTROLLER	0.744 V 

		+3.3V	3.312 V 

		+5V	        4.968 V 

		+12V	8.866 V 

		VIN5	0.760 V 

		VIN6	1.064 V 

	PCI Data 

			Slot PCI-E x1 

				Slot Type	PCI-E x1 

				Slot Usage	Available 

				Data lanes	x1 

				Slot Designation	IJ31 

				Characteristics	3.3V, Shared, PME 

				Slot Number	0 

			Slot PCI-E x1 

				Slot Type	PCI-E x1 

				Slot Usage	Available 

				Data lanes	x1 

				Slot Designation	IJ32 

				Characteristics	3.3V, Shared, PME 

				Slot Number	1 

			Slot PCI 

				Slot Type	PCI 

				Slot Usage	Available 

				Bus Width	32 bit 

				Slot Designation	IJ311 

				Characteristics	3.3V, Shared, PME 

				Slot Number	2 

			Slot PCI-E x16 

				Slot Type	PCI-E x16 

				Slot Usage	In Use 

				Data lanes	x16 

				Slot Designation	IJ41 

				Characteristics	3.3V, Shared, PME 

				Slot Number	3 

Graphics

	Monitor 1 

		Name	SyncMaster on NVIDIA GeForce GT 730 

		Current Resolution	1680x1050 pixels 

		Work Resolution	1618x1050 pixels 

		State	Enabled 

		Multiple displays	Extended, Primary, Enabled 

		Monitor Width	1680 

		Monitor Height	1050 

		Monitor BPP	32 bits per pixel 

		Monitor Frequency	60 Hz 

		Device	\\.\DISPLAY1\Monitor0 

	Monitor 2 

		Name	LCD TV on NVIDIA GeForce GT 730 

		Current Resolution	1280x768 pixels 

		Work Resolution	1280x768 pixels 

		State	Enabled 

		Multiple displays	Extended, Secondary, Enabled 

		Monitor Width	1280 

		Monitor Height	768 

		Monitor BPP	32 bits per pixel 

		Monitor Frequency	60 Hz 

		Device	\\.\DISPLAY2\Monitor0 

	NVIDIA GeForce GT 730 

		Manufacturer	NVIDIA 

		Model	GeForce GT 730 

		Device ID	10DE-0F02 

		Revision	A2 

		Subvendor	NVIDIA (10DE) 

		Current Performance Level	Level 0 

		Bus Interface	PCI Express x16 

		Temperature	44 °C 

		Driver version	23.21.13.9135 

		BIOS Version	70.08.d5.00.04 

		Physical Memory	2047 MB 

		Virtual Memory	2048 MB 

			Count of performance levels : 1 

				Level 1 - "Perf Level 0" 

Storage

	Hard drives 

			WDC WD5000AAKS-00A7B2 ATA Device 

				Manufacturer	Western Digital 

				Form Factor	GB/3.5-inch 

				Business Unit/Brand	Desktop/WD Caviar 

				Heads	16 

				Cylinders	60.801 

				Tracks	15.504.255 

				Sectors	976.768.065 

				SATA type	SATA-II 3.0Gb/s 

				Device type	Fixed 

				ATA Standard	ATA8-ACS 

				Serial Number	WD-WCAT00849922 

				Firmware Version Number	01.03B01 

				LBA Size	48-bit LBA 

				Power On Count	1268 times 

				Power On Time	        4070,2 days 

				Features	S.M.A.R.T., AAM, NCQ 

				Max. Transfer Mode	SATA II 3.0Gb/s 

				Used Transfer Mode	SATA II 3.0Gb/s 

				Interface	SATA 

				Capacity	465 GB 

				Real size	500.107.862.016 bytes 

				RAID Type	None 

					S.M.A.R.T 

						Status	Good 

						Temperature	41 °C 

						Temperature Range	OK (less than 50 °C) 

							S.M.A.R.T attributes 

									01 

										Attribute name	Read Error Rate 

										Real value	0 

										Current	200 

										Worst	198 

										Threshold	51 

										Raw Value	0000006D3E 

										Status	Good 

									03 

										Attribute name	Spin-Up Time 

										Real value	5025 ms 

										Current	159 

										Worst	157 

										Threshold	21 

										Raw Value	00000013A1 

										Status	Good 

									04 

										Attribute name	Start/Stop Count 

										Real value	1.322 

										Current	99 

										Worst	99 

										Threshold	0 

										Raw Value	000000052A 

										Status	Good 

									05 

										Attribute name	Reallocated Sectors Count 

										Real value	79 

										Current	190 

										Worst	190 

										Threshold	140 

										Raw Value	000000004F 

										Status	Good 

									07 

										Attribute name	Seek Error Rate 

										Real value	0 

										Current	100 

										Worst	253 

										Threshold	0 

										Raw Value	0000000000 

										Status	Good 

									09 

										Attribute name	Power-On Hours (POH) 

										Real value	4070d 4h 

										Current	1 

										Worst	1 

										Threshold	0 

										Raw Value	0000017D94 

										Status	Good 

									0A 

										Attribute name	Spin Retry Count 

										Real value	0 

										Current	100 

										Worst	100 

										Threshold	0 

										Raw Value	0000000000 

										Status	Good 

									0B 

										Attribute name	Recalibration Retries 

										Real value	0 

										Current	100 

										Worst	100 

										Threshold	0 

										Raw Value	0000000000 

										Status	Good 

									0C 

										Attribute name	Device Power Cycle Count 

										Real value	1.268 

										Current	99 

										Worst	99 

										Threshold	0 

										Raw Value	00000004F4 

										Status	Good 

									C0 

										Attribute name	Power-off Retract Count 

										Real value	1.010 

										Current	199 

										Worst	199 

										Threshold	0 

										Raw Value	00000003F2 

										Status	Good 

									C1 

										Attribute name	Load/Unload Cycle Count 

										Real value	1.322 

										Current	200 

										Worst	200 

										Threshold	0 

										Raw Value	000000052A 

										Status	Good 

									C2 

										Attribute name	Temperature 

										Real value	40 °C 

										Current	107 

										Worst	94 

										Threshold	0 

										Raw Value	0000000028 

										Status	Good 

									C4 

										Attribute name	Reallocation Event Count 

										Real value	36 

										Current	164 

										Worst	164 

										Threshold	0 

										Raw Value	0000000024 

										Status	Good 

									C5 

										Attribute name	Current Pending Sector Count 

										Real value	3 

										Current	200 

										Worst	198 

										Threshold	0 

										Raw Value	0000000003 

										Status	Good 

									C6 

										Attribute name	Uncorrectable Sector Count 

										Real value	5 

										Current	200 

										Worst	198 

										Threshold	0 

										Raw Value	0000000005 

										Status	Good 

									C7 

										Attribute name	UltraDMA CRC Error Count 

										Real value	230.447 

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									C8 

										Attribute name	Write Error Rate / Multi-Zone Error Rate 

										Real value	2 

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										Threshold	0 

										Raw Value	0000000002 

										Status	Good 

					Partition 0 

						Partition ID	Disk #0, Partition #0 

						File System	NTFS 

						Volume Serial Number	703E354C 

						Size	49 MB 

						Used Space	30,3 MB (60%) 

						Free Space	19,7 MB (40%) 

					Partition 1 

						Partition ID	Disk #0, Partition #1 

						Disk Letter	C: 

						File System	NTFS 

						Volume Serial Number	8E3F8A19 

						Size	465 GB 

						Used Space	87 GB (18%) 

						Free Space	377 GB (82%) 

					Partition 2 

						Partition ID	Disk #0, Partition #2 

						File System	NTFS 

						Volume Serial Number	341133CC 

						Size	521 MB 

						Used Space	440 MB (84%) 

						Free Space	81 MB (16%) 

Generated with Speccy v1.32.803

The restart so far is given to me in the following situations:

-Importing audio with the audacity program.

-Copying or moving many files at once from one folder to another.

-With the command dism /restorehealth

-Installing two or three programs at the same time.

As additional information, if I exchange this hard disk (1) with the one of another pc, the restarts do not occur under any of the before mentioned situations, the same happens with the hard disk (2) of that other pc, when placing it here it does not produce me the restarts of any type, they only happen with the hard disk (1).

I would appreciate any further support.

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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5 answers

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  1. Anonymous
    2022-09-20T23:25:03+00:00

    Hello again, I have already done several tests and I have had some improvements, although I still have the reboots.

    In the end I removed the graphics and audio drivers, re-downloaded and re-installed them, used the "Load Setup Default Values" option in the BIOS and removed the battery. But it didn't fix the problem.

    I looked at the S.M.A.R.T. values of the hard disk, and it says that the DD has a "failure" but that it is ok, the strange thing is that the DD2 of the other pc comes out with "fatal error" and does not cause me those restarts.

    With the help of a program of "pc stress" I put it to the maximum, and I loaded everything at 100 for almost 30 minutes and that did not cause reboots, so it does not seem to be the use of heavy pc.

    I also checked the ram with memtest and it came out fine, so in desperation I did what I thought was best, swapping the pc.

    From my PC1 I took the DD1 and the graphic, which I passed to the PC2, of this one I only extracted the DD2 because it does not have graphic. with that the pc were running marvelously, there were no restarts with the audacity, neither with the cmd, nor with the use. It was running great, UNTIL almost two days later it restarted again in full use. I looked again in the event viewer and the only error is 41, which according to what I looked for is due to power. After the reboot it went back to the same thing, every time I use audacity or cmd specifically, bam it restarts. I swapped them again and they gave me errors to start, but this time I was able to run the commands with the windows cd.

    After that, it has been working normally, only that from time to time it restarts again. I have already changed the ups and even checked the socket where it is connected but everything seems to be normal. Now I just need to change the DD and the power supply, but without being sure I have not dared.

    Thank you.

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  2. Igor Leyko 110.9K Reputation points Independent Advisor
    2022-09-15T13:42:50+00:00

    Please ask Intel for recent BIOS and drivers.

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  3. Igor Leyko 110.9K Reputation points Independent Advisor
    2022-09-15T12:38:34+00:00

    Each major Windows 10 build (1507..., 20H2, 21H1, 21H2) should be treated as a new Windows version in fact. So PC may work fine for some time and then lose compatibility. For example my old desktop (2010) works fine with 1709 but is not compatible with 1803 and later versions unfortunately. My old IBM (2005) laptop works with 1703 but does not accept 1709.

    This depends on developers - they may follow Microsoft's recommendations for compatibility with future Windows versions, may follow partially and may not follow at all.

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  4. Anonymous
    2022-09-15T03:49:19+00:00

    Hola Jonnathan,
    mi nombre es Igor, tengo 12 premios MVP de Microsoft. Es un placer para mí ayudar a los demás y haré todo lo posible para ayudarte. Lamento que tengas problemas.

    Lamento mucho las malas noticias, pero parece que su placa base no es compatible con Windows 10, por lo que es posible que solo funcione parcialmente.
    Puede solicitar una aclaración al soporte de Intel.
    PD: Tienes suerte de que tu placa base todavía funcione con Windows 10. Mi placa base anterior basada en X58 perdió compatibilidad cuando se lanzó 1803.

    Lo siento de nuevo por decepcionarte.

    Hi Igor,

    but do you think it is because of this "incompatibility" that I am having these failures? Because practically since windows 10 came out in 2015 I have been using it without any problems, now is that this strange reboot is occurring.

    Today in fact I did extreme tests with the OCCT program for 30 minutes and I had no reboots; but when I put the command dism puf bye windows.

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  5. Igor Leyko 110.9K Reputation points Independent Advisor
    2022-09-15T00:18:35+00:00

    Hi Jonnathan,

    My name is Igor, I have 12 Microsoft MVP awards. It's a pleasure for me to help others and I'll do all my best to help you. I'm sorry you have a problems.

    I'm very sorry for bad news but seems your motherboard is not compatible with Windows 10 so it may work partially only.

    You may ask Intel support for a clarification.

    P.S. You are lucky your motherboard still works with Windows 10. My old X58-based motherboard losе compatibility when 1803 was released.

    Sorry again for disappointing you.

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