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DirectX 12,11 and 10 games are crashing?

Anonymous
2022-08-31T13:21:32+00:00

Hello,

I Have recently reset my laptop. It can run any DirectX 9 games and Vulkan games normally, but whenever I try to run games that use DirectX 12, 11 or 10, it says that i need DX12.

For example, when I try to run CS:GO, It runs normally, but when I try to run Valorant on my laptop, it gives me the error saying:

"DX11 feature Level 10.0 is required to run the Engine.", However my laptop already has DirectX 12 Installed.

Before I reset my laptop, I was able to run DX12 games normally.

My specs:

Windows 10 Pro 64-Bit

CPU: Intel Core i7-2670QM

GPU: Intel HD Graphics 3000

RAM: 8 GB

I have tried updating all of my drivers, uninstalling and reinstalling my games, verifying the file integrity of the games, using DXCPL and other stuff, but the error keeps on appearing. Any help is appreciated.

Thanks,

Kenny

Windows for home | Windows 10 | Performance and system failures

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  1. DaveM121 881.2K Reputation points Independent Advisor
    2022-08-31T14:40:01+00:00

    Hi Kenny,

    If you cannot see the AMD graphics in the High Performance settings you may need to re-install the device drivers for that.

    The AMD Radeon 6770M supports up to DirectX 11, it also does not support DirectX 12

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  2. DaveM121 881.2K Reputation points Independent Advisor
    2022-08-31T14:24:03+00:00

    Hi Kenny,

    Intel indicate that even though DirectX 11 is listed, that Intel HD 3000 graphics processor in reality only supports DirectX 10.1 and they have never updated the device drivers past that level.

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  3. Anonymous
    2022-08-31T14:22:38+00:00

    Here is the other screenshot.

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  4. Anonymous
    2022-08-31T14:19:59+00:00

    Here is the screenshot. I think it does support dx11 though.

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  5. DaveM121 881.2K Reputation points Independent Advisor
    2022-08-31T13:57:50+00:00

    Hi Kenny,

    I am Dave, I will help you with this.

    HD Graphics 3000 is rated as supporting DirectX 10.1, it does not support DirectX 11 or 12.

    1

    Click your Start Button, then just type dxdiag and press Enter, select the Display tab on the resulting DirectX utility, please provide a screenshot of that Display tab.

    2

    Click your Start Button, then just type msinfo and press Enter, please provide a screenshot of the resulting System Information window.

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