Toshiba Satellite turning off randomly

Did you complete all of the steps which not only cover random shutdowns but also how to properly update your drivers, go over Windows to find and fix problems, even do a Repair Install or the gold standard Clean Install?

This is more than anyone else on the web would ever give, as thorough as one can possibly be to try to extend the life of your PC. Seven years is pretty much a full life for a PC but if it's going to run longer it will almost certainly need the Clean Install. Some of the millions of users who have done the gold standard Clean Install I provided you have reported that it runs better than their new PC with a factory install. So it's worth a try as you may be pleasantly surprised to see your old PC revived.

Hi Austiana. I'm Greg, 10 years awarded Windows MVP, here to help you.

Try these fixes for Try these fixes for the known issue of Random shutdowns in Windows 10:

https://techcult.com/fix-computer-shuts-down-ra...

https://www.windowscentral.com/how-find-reason-...

https://windows101tricks.com/windows-10-automat...

https://www.itechguides.com/windows-10-randomly...

https://www.softwaretesttips.com/pc-randomly-sh...

https://windowsreport.com/random-shutdown-windo... (avoid ad links!)

https://www.maketecheasier.com/reasons-laptop-r...

https://www.maketecheasier.com/reasons-laptop-r...

2. Turn off Fast Startup at Settings > System > Power & Sleep > Additional Power Settings > Choose what Power buttons do > Change Settings Currently Unavailable > uncheck the box for Fast Startup, Save Settings.
3. Update your drivers and BIOS/UEFI firmware from PC or motherboard maker's Support Downloads web page, using the full model number, Serial Number or Dell Service Tag on sticker. Compare the latest drivers available for download with the ones presently installed in Device Manager reached by right clicking the Start button. Make sure you have the latest BIOS or UEFI firmware, Chipset, Display (Video), Sound, USB3, Bluetooth, Network and all other drivers, or else download and install the latest now.

Updating drivers from the Device Manager or Windows Update is rarely enough. The most basic thing we need to learn to maintain a PC is keep the latest manufacturer's drivers installed from their Support Downloads web page.

4. test for overheating by installing CoreTemp to monitor temps from the System Tray. Set overheat protection to Sleep or Hibernate if it reaches Core Max temp which it will calculate for your processor. More here:

https://www.thewindowsclub.com/core-temp-monito...

5. Go over this checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done: http://answers.microsoft.com/en-us/windows/wiki...

Start with Step 4 to turn off Startup freeloaders which can conflict and cause issues, then Step 7 to check for infection the most thorough way, then step 10 to check for damaged System Files, and also Step 16 to test a new Local Admin account. Then if necessary continue with the other steps to go over your install most thoroughly.

6. If nothing else works then do a Repair Install, by installing Media Creation Tool, open tool and choose to Upgrade Now. This reinstalls Windows while keeping files, programs and most settings in place, is the most stable method to advance to the latest version, and solves most problems. http://windows.microsoft.com/en-us/windows-10/m...

But remember that in Windows 10 everything depends upon the quality of the install, and Factory or Upgrade installs are inferior installs which most enthusiasts won't even run because they'd expect endless issues. Consider now or later doing the Clean Install in this link which compiles the best possible install that will stay that way as long as you stick with the tools and methods given: http://answers.microsoft.com/en-us/windows/wiki...

There is also an automated Fresh Start that reinstalls WIndows while shedding corrupting factory bloatware, saves your files, but doesn't clear the drive to get it cleanest: https://www.howtogeek.com/265054/how-to-easily-...

I hope this helps. Feel free to ask back any questions and let us know how it goes. If you'll wait to rate whether my post helped you, I will keep working with you until it's resolved.

________________________________________________________

Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

Hi Austin -

What makes you think the problem is the battery? Did one of the steps in the tutorials or that i wrote out point to that?

I was hoping to have results of the steps reported back so I know what else to suggest. There were dozens of steps. Were the results of none of them interesting enough to even mention?

Is the laptop still under first year warranty? If so have you contacted their Support to get it fixed or replaced? If not have you posted in the PC maker's forum to see if this is a known issue or what they suggest?

You can narrow it down better if you let it sit outside of the OS (such as in the bios) for longer than the time it takes to shutdown and see if it stays running or also shutdown on it's own.

If it shutdown in this case before depleting the battery then its hardware related (battery, bios, heat, etc).

If it stays running then you have missed something related to the OS or hardware with additional usage (heat, etc). Try torture test. Fully update Windows. Try different drivers. Check for 3rd party software for stuff that may do that. So on.

Also note a bad battery can literally make it appear to the hardware to go from ie 70% to 0%. That is something you'd have to watch in the OS as it should show 0% or something low enough to cause it to shutdown. Unless its immediate then its a possible worse state of this. Though plugging in should really workaround this possibility and so if plugged in and its doing it then it may not be the battery.

There are other possibilities.

Hi Greg, I'm so glad you responded to my question. So, I tried all the tips on the websites that was to my ability and nothing worked. My goal is not to spend 500 dollars for a new battery.

Austin