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Hello,
My PC has started to suddenly freeze with a blue screen, with the message:
Stop Code
System Service Exception
The operating system is Windows 10 64-bit.
Version 1607 (OS Build 14393.2189)
It happened twice so far. I have placed the two Minidump files in my Dropbox. The link is:
https://www.dropbox.com/s/pr1uknjvlkw2c91/Minidump.rar?dl=0
Thanks in advance for help in resolving the issue.
Ashok
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hello, I'm A&K, here to help.
Your dump file shows a problem with the system kernel, which is a very common error, probably caused by the driver, but the dump file doesn't record the specific driver name. It is recommended to try uninstalling all major device drivers (GPU, chipset, etc.) first, then go to the device manufacturer's official website to download the latest version and reinstall it.
Today is 08/15/2022.
The Windows 10 Home Version 10.0.14393 was installed only five days ago (08/10/2022)
The logs displayed:
a) BSODs with bugcheck 3B
b) Registry hive corruption recovery on 08/10 and 08/13
c) An out of date BIOS
d) Failure to upgrade Windows with error code 0x8024200D
Please consider a clean install using a new Windows 10 iso:
https://www.tenforums.com/tutorials/2376-create-bootable-usb-flash-drive-install-windows-10-a.html
https://www.tenforums.com/tutorials/9230-download-windows-10-iso-file.html
https://www.microsoft.com/en-us/software-download/windows10
https://www.tenforums.com/tutorials/1950-clean-install-windows-10-a.html
Install drivers and BIOS using the HP support assistant: https://support.hp.com/us-en/help/hp-support-assistant
Event[687]:
Log Name: System
Source: Microsoft-Windows-Kernel-General
Date: 2022-08-10T16:53:37.243
Event ID: 5
Task: N/A
Level: Error
Opcode: Info
Keyword: N/A
User: S-1-5-18
User Name: NT AUTHORITY\SYSTEM
Computer: DESKTOP-U19DU6C
Description:
{Registry Hive Recovered} Registry hive (file): '??\C:\Users\Ashok M Dhareshwar\AppData\Local\Microsoft\Windows\UsrClass.dat' was corrupted and it has been recovered. Some data might have been lost.
Event[1071]:
Log Name: System
Source: Microsoft-Windows-Kernel-General
Date: 2022-08-13T09:26:30.305
Event ID: 5
Task: N/A
Level: Error
Opcode: Info
Keyword: N/A
User: S-1-5-18
User Name: NT AUTHORITY\SYSTEM
Computer: DESKTOP-U19DU6C
Description:
{Registry Hive Recovered} Registry hive (file): '??\C:\Users\Ashok M Dhareshwar\AppData\Local\Microsoft\Windows\UsrClass.dat' was corrupted and it has been recovered. Some data might have been lost.
BIOS Version/Date AMI A0.08, 11/12/2015
Event[1097]:
Log Name: System
Source: Microsoft-Windows-WindowsUpdateClient
Date: 2022-08-13T09:29:14.660
Event ID: 20
Task: Windows Update Agent
Level: Error
Opcode: Installation
Keyword: Installation,Failure
User: S-1-5-18
User Name: NT AUTHORITY\SYSTEM
Computer: DESKTOP-U19DU6C
Description:
Installation Failure: Windows failed to install the following update with error 0x8024200D: Feature update to Windows 10, version 20H2.
Hello,
Thanks for attending to my problem. Unfortunately, the solution is not very helpful. Can you provide something closer to step-by-step help?
My system is relatively simple. It's a HP computer. All the drivers were what Windows installed; I haven't installed any driver on my own.
Let's say I go to Device Manager in Control Panel. Which are the categories I should check? There's no GPU or Chipset there. There's Display Adapter (Nvidia and it says that it is working properly). System Devices tab has dozens of entries.
Thx.
Thanks for introducing me to clean boot. I'll try it.
>A student, not a Microsoft employee.
Those are great qualifications. :)
A
Please refer to: https://support.microsoft.com/en-us/topic/how-t... Perform a clean boot, Eliminate interference from third-party applications and drivers.
After the clean boot, see if the problem persists.
