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Black screen with cursor after login - windows 11

Anonymous
2022-09-21T17:51:22+00:00

Hi

Recently I have started up my laptop and when I enter my pin the screen turns black and when I move my mouse the cursor appears. I have been looking on the internet for hours and tried everything but it all won’t work. Restore point won’t restore and giving the error code 0x80071160. I’m sure you have a solution! And help will be appreciated.

Thanks

Windows for home | Windows 11 | Performance and system failures

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  1. David-M 112K Reputation points Independent Advisor
    2022-09-21T19:25:40+00:00

    Since the problem occurs in safe mode as well, I don't think it's caused by the video driver.

    Maybe the problem is being caused due to corrupted system files.

    Use the system file checker to repair possible corrupted system files.

    1. Press "Ctrl + Shift + Esc" to open Task Manager;
    2. Select "File > Run new task";
    3. In the "Open" field, type cmd, check "Create this task with administrative privileges", and click Ok;
    4. Run the following commands at the Command Prompt one at a time:

    dism.exe /online /cleanup-image /scanhealth

    dism.exe /online /cleanup-image /restorehealth

    dism.exe /online /cleanup-image /startcomponentcleanup

    sfc /scannow

    1. Restart the PC and see if the problem is resolved.

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  2. David-M 112K Reputation points Independent Advisor
    2022-09-21T18:30:44+00:00

    Hi Auser_541.

    I'm David, and I'm happy to help you.

    Press "Ctrl + Shift + Esc" to open Task Manager.

    Select the "Processes" tab and look for "Windows Explorer". Right-click and select "Restart".

    If that didn't work, select "File" in the top-left corner of Task Manager and select "Run new task". Type explorer.exe, then press Enter.

    If it persists, try starting in safe mode with networking.

    https://support.microsoft.com/en-us/windows/sta...

    If when starting in safe mode, the problem does not occur, update your video driver.

    If your video card is integrated, download the driver from the support area of the computer manufacturer's website.

    If your video card is dedicated, download the driver from the chip manufacturer's website (Nvidia/AMD).

    If you can't find the correct driver, let me know your computer's manufacturer and model. If you have a dedicated video card, let me know its manufacturer and model.

    Feel free to ask back any questions.

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  3. David-M 112K Reputation points Independent Advisor
    2022-09-22T16:41:28+00:00

    No need to apologize. It's not uncommon to have weird problems from time to time.

    When you tried the system restore, was it from the system or the recovery environment?

    If you haven't tried it in the recovery environment, I suggest you try it.

    1. On the Windows sign-in screen, press and hold the "Shift" key while you select the "Power > Restart";
    2. After your PC restarts to the "Choose an option" screen, select "Troubleshoot > Advanced options > System Restore";
    3. Select the restore point created before the problem and apply it.

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  4. Anonymous
    2022-09-21T19:54:04+00:00

    Hey David

    I have tried your method of opening command prompt in administrator but all the commands are not working when I type in ‘disk.exe /online /cleanup-image’ the following error code comes up

    When I try ‘/scanhealth’ , ‘ /restorehealth’ and ‘/startcomponentcleanup’ an error code come up saying ‘/(command)’ is not recognised as an internal or external command, operable program or batch file.

    When I used ‘sfc/scannow’ it went up to %26 and then stopped and said the following.

    Hope you have a solution!

    Thanks again

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  5. Anonymous
    2022-09-21T19:17:47+00:00

    Hey David

    The problem with method 1 is when I enter ‘explorer.exe’ and press ok an error message pops up saying ‘error performing I page operation.’ I have a feeling that somehow it doesn’t exist.

    The problem with method 2 is when I login with ‘Safe mode with networking’ the problem with the black screen persists.

    Hope you are able to help me!

    Thanks

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