Thanks for helping, but unfortunately even though I tried all the fixes, nothing fixed the problem.
Bluetooth Interference With Mouse And Headphones
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Anonymous
Hi. I just purchased a Microsoft Bluetooth mouse today. I already had Philips SHB3075 Bluetooth headphones. The problem is, when both are connected to my laptop, the audio on the headphones stutters. Sometimes the mouse also stutters when moved. Unpairing one of the devices solves the problem. Are there any solutions for this?
Windows for home | Windows 11 | Devices and drivers
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Anonymous
2022-08-12T17:44:02+00:00 -
VARADHARAJAN K 9,676 Reputation points Volunteer Moderator2022-08-12T17:37:56+00:00 Make sure the laptop Bluetooth version must support your mouse and headphone.
Also, download and install the latest Bluetooth driver for your laptop's Bluetooth device.
If possible install a driver for the mouse driver if the company provides.
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Anonymous
2022-08-14T18:10:16+00:00 It sounds like a Bluetooth adapter issue, which you can check by installing a USB bluetooth adapter to test it.
You said in your first post that you'd tried everything, so what about testing another Bluetooth adapter. I even suggested a couple of good ones under $10 on Amazon.
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Anonymous
2022-08-14T07:48:56+00:00 Thanks for reminding that. I installed all the optional updates, restarted the laptop, and checked if there is any existing updates, it's all up to date. But it didn't fix the problem.
I created a support case on Philips' website if they can provide any solutions, no answers yet.
The thing is, the moment I press the Bluetooth Off button on the mouse, the stutter on the headphone disappears. Is it because the mouse sending too many signals? Just a guess.
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Anonymous
2022-08-13T09:23:47+00:00 I uninstalled the existing Bluetooth driver, restarted, and installed the manufacturer-provided Bluetooth driver. Driver works but still there are stuttering on the headphone.
All Windows updates were installed except these ones.
I tried both headphone and mouse for automatic updating over Device Manager, both seem to have the latest drivers. I tried the "Let me pick" option, there were 3 drivers for the mouse, tried all of them and still no change. Tried the same on headphones too, 2 drivers were present and none fixed the problem.
At the end, I uninstalled all existing drivers of both the headphones and mouse that I could find, then restarted the PC. The drivers has been reinstalled again and working, but it didn't fix the audio problem.
I think this problem is about the Bluetooth interference with mouse and headphones, not a driver issue. Because I had the same issue while I Bluetooth transferred my files from my laptop to my phone.