Microsoft Store on Windows 11 Fails to Open

Hi John.

Unfortunately, none of the above solutions worked. I still get the same error message when opening Microsoft Store. Also, as I mentioned in the original post, wsreset hangs and never actually closes by itself.

Also, the troubleshooter found 'hanging or crashing apps' but reported that it was unable to fix them.

None of these have fixed the problem, but I think I might have at least identified the issue. Occasionally I'll be able to get to the store home page if I quickly press the back button after opening the app. I was able to navigate to the downloads and updates page, but when I click "get updates" the app hangs indefinitely. I think I might be running an out of date version of the app (version 12104). Is there a way to force an update since the 'get updates' button isn't working?

Hello TravisJG_386,

Good day! I'm John Dev a Windows user like you and I'll be happy to assist you today. I know this has been difficult for you, Rest assured, I'm going to do my best to help you.

Please try the following methods below.

**Press Windows key+I to open Settings

Select System > Troubleshooter

Click Other troubleshooters

Select Windows Store Apps and Run the troubleshooter.

**Reset the Microsoft Store cache

Press the Windows Logo Key + R to open the Run dialog box, type wsreset.exe, and then select OK.

Note:

A blank Command Prompt window will open, and after about ten seconds the window will close and Microsoft Store will open automatically.

**Check the Microsoft Store Install Service

Press the Windows Key + S and type in services.msc.

Find the Microsoft Store Install Service and double click, If the status is Running, right click it then select Restart

If Disabled, change it to Automatic, click Start and click OK.

**Please Run PowerShell as Administrator

Copy and paste the command below then press Enter

Get-AppxPackage *Microsoft.WindowsStore* | Reset-AppxPackage

Restart your computer

Kindly let me know if this helps or if you have any further concerns.

Kind regards,

John DeV

Independent Advisor

Hello TravisJG_386,

Thank you for updating me with that information. I apologize that the above methods did not resolve the issue.

**Please try connecting your device to your phone's mobile hotspot then see if the issue persists.

**Let's try to Refresh the Windows update service

1. Download the Windows update .reg file and save it to your computer

https://www.tenforums.com/attachments/tutorials...

2. Double click on the downloaded .reg file to merge it
3. When prompted, click Yes, and OK.
4. Restart your computer

**Let's try to Refresh the Client License Service

Please click and download Client License Service (ClipSVC) .reg file at the link below

https://www.tenforums.com/attachments/tutorials...

Save the .reg file to your desktop

Double click the downloaded .reg file to merge it

When prompted, click Yes, and OK

When finished, safely restart your computer to apply

Please check if the issue still persists.

Kindly let me know if this helps or if you have any further concerns.

Kind regards,

John DeV

Independent Advisor

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Hello Hasan,

Thank you for updating me with that information. I apologize that this did not resolve the issue.

**Press Start then search ""Internet Options"

Select the "Advanced" Tab

Scroll down the list until you see "Use SSL/TLS"

Unselect SSL 3.0 and TLS 1.0 and 1.1

Select TLS 1.2 and TLS 1.3 (if available)

Click Apply then OK

Restart your computer

**Turn off Proxy

Open Internet options > Connections > Lan settings

Turn off "Automatically detect settings"

Restart your computer

If it is already Turned off, please put a checkmark in "Automatically detect settings"

Restart your computer

**Change your network DNS

Open Control Panel

Select Network and Internet > Network and Sharing Center

Click Change adapter settings

a. To change the settings for an Ethernet connection, right-click the Ethernet interface and select Properties

b. To change the settings for a wireless connection, right-click the Wi-Fi interface and select Properties

Under Networking tab, double click TCP/IPv4

Select Use the following DNS server addresses. If there are any IP addresses listed in the Preferred DNS server or Alternate DNS server, write them down for future reference.

Replace those addresses with the IP addresses below

Preferred DNS server: 8.8.8.8 and/or 8.8.4.4

Click Ok

Restart your computer

**Reset Network Settings

Press Windows key+ I to open Settings

Select Network & Internet > Advanced network settings

Under the "Change your network settings", click Network reset

Click Reset now then Yes

Restart your computer

Kindly let me know if this helps or if you have any further concerns.

Kind regards,

John DeV

Independent Advisor