Share via

Hp printer HP Envy 4520. WIndows 10 64.

Anonymous
2022-09-29T03:38:29+00:00

My Hp Envy Printer will no longer print in color, only black. I goto preferrences. Now I get an error code and have no idea what it means... HELP PLEASE!!!

Function Address 0x00007ff860244fd9 caused a problem fault

(exception code 0xe06d7363)

The application property sheet pages may not function properly

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2022-09-29T04:14:06+00:00

    Hi EC. I'm Greg, 10 years awarded Windows MVP, here to help you.

    Do you get the error in Windows or on the printer.

    Run all the maintenance tasks on the printer top first.

    Then run HP Print and Scan Doctor from here:

    https://support.hp.com/us-en/topic/printscandoctor

    If that doesn't help then I would Clean Install the printer which almost always works, lasts longer and actually saves time. Windows still needs the full feature software to properly run all the features of a printer/scanner, just the driver is not enough, and the new apps are not developed enough to be fully reliable.

    Follow these steps:

    1. Power up the printer, if wired unplug it's USB cable from PC.
    2. Go to Settings>Apps>Apps and Features to find and Uninstall any printer software.
    3. Use these methods to remove all of the old printer drivers:

    https://www.tenforums.com/tutorials/101274-unin...

    If you receive an error that printer driver is in use, try these steps:

    https://techjourney.net/failure-unable-to-delet...

    1. Now type Control Panel in Start Search, open CP, choose Icon View. In Control Panel open Devices and Printers, right click printer to delete Printer and any scanner or fax of the same name. Restart PC.
    2. Go to the HP Support Downloads web page here http://support.hp.com/en-US/drivers for your exact printer model to download the full software package. Now is also the time to check for any newer printer firmware to install which matters a lot. See how to upgrade firmware here:

    https://support.hp.com/en-US/document/ish_17766...

    1. Extract Printer software, right click Setup file to Run as Administrator. Follow the setup screens closely as you install the software. For USB it should prompt when to plug in the printer.

    Older software may need to be installed in Compatibility Mode to run correctly:

    https://www.windowscentral.com/how-install-non-...

    https://www.windowscentral.com/how-install-olde...

    1. If nothing above works then try running the HP Print & Scan Doctor app downloaded from the HP Downloads page for your model above and which is explained here in case you might have not run it correctly which is easy to do: https://support.hp.com/en-US/document/c03286146

    https://support.hp.com/en-US/help/printscandoctor

    If you have further problems reply back with results of each step.

    Once it's installed and you've run a test print, then scanned it to see that it opens on the desktop, open the Printer software and go into its Settings to set the scan-to file location you prefer, also the email app you want opened for Scan to Email, if applicable.

    Based on the results you post back I may have other suggestions if necessary.

    ______________________________________________

    Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

    1 person found this answer helpful.
    0 comments