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Windows Update and HP Update no longer work, need to repair/fix/reinstall

Anonymous
2022-08-21T14:40:11+00:00

My computer is an older one. It came with Windows 7 and was upgraded to Windows 10 Home. I used another for several years, and a few weeks ago needed to begin using this one again. I basically stopped using it after the upgrade so it is clean from the Win 10 install. The computer startup is quite slow, and still is, as is opening and running all programs, and I cannot find the problems or increase the speed. I ran updates for about 4 days, restarting as indicated. All worked fine. I downloaded and installed several programs with no problems. After such a long time, I checked my BIOS then tried to find out if I needed to do a BIOS update, but could find nothing. Then I decided to check my System Restore settings just in case, I found System Restore turned off for both C: and D:\restore, so turned them on, so no Restore Points to revert back to. Ran virus scans with no problem (McAfee, Comodo, MS Defender, and on several other computers I have never had problems running all these concurrently), and system scans (Iolo System Mechanic, and all Windows troubleshooters stated it "could not find or identify the problem", not that there were no problems and told me to close the troubleshooters every time). Nothing is in the Quarantine area of either McAfee or Comodo or Defender. Then tried Windows Update again, but it states in red "Your device is missing important security and quality fixes". I can click Check For Updates, it runs a long time, perhaps 5-10 minutes, but only states the above message., not that there are no updates. Decided to run HP Update, and it states it is missing an important DLL file and will not run. I have tried many different attempts to repair and fix both, but get nowhere. So far another DLL file, cbs.log, security items but I can get no specifics, are missing. I also got the error message of Error 2182 and one other I do not recall. I do not recall if there are other errors. Ran McAfee Vulnerability Scanner and it found, downloaded and installed an MS Defender Critical Virus Definitions update, but found nothing else. How do I repair/fix these problems, or do I need to reinstall Windows 10? How do I reinstall Windows 10 and will this reinstall fix/repair these problems? I do not have the Windows 10 upgrade file (that I am aware or can find, but I do not recall the file name) and want to be sure I do not revert to Windows 7. Will "Refresh" accomplish this? I can always reinstall programs as I have no data to lose so far. Many paths and items online and on this computer to try to repair these have been tried, including a list of procedures listed here to repair Windows Update, either finding nothing (though it states no problems but I know there are problems and missing files), or states a program or file to stop and restart is not found or it will not run (procedures from this page Troubleshoot problems updating Windows (microsoft.com)). I am guessing if I go to the Clean Reinstall page (
Perform a clean installation of Windows 10 Go to the software download page and select Download tool now to download the clean installation tool. Make sure to carefully read the notes on the software download page before using the tool. ) that I will be charged so I have not attempted this My computer does not meet Windows 11 requirements. The following are from my System Information. And I have a nearly empty 1 TB SSD, so plenty of space.

OS Name Microsoft Windows 10 Home

Version 10.0.19042 Build 19042

Other OS Description Not Available

OS Manufacturer Microsoft Corporation

System Manufacturer HP-Pavilion

System Model AY747AA-ABA p6310y

System Type x64-based PC

Processor AMD Athlon(tm) II X4 630 Processor, 2800 Mhz, 4 Core(s), 4 Logical Processor(s)

BIOS Version/Date American Megatrends Inc. 5.13, 11/12/2009

SMBIOS Version 2.5

Embedded Controller Version 255.255

BIOS Mode Legacy

BaseBoard Manufacturer PEGATRON CORPORATION

BaseBoard Product VIOLET6

BaseBoard Version 6.01

Platform Role Desktop

Secure Boot State Unsupported

PCR7 Configuration Binding Not Possible

Hardware Abstraction Layer Version = "10.0.19041.1566"

Installed Physical Memory (RAM) 6.00 GB

Total Physical Memory 5.75 GB

Available Physical Memory 1.73 GB

Total Virtual Memory 11.5 GB

Available Virtual Memory 2.29 GB

Page File Space 5.75 GB

Page File C:\pagefile.sys

Kernel DMA Protection Off

Virtualization-based security Not enabled

Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not Modern Standby, Un-allowed DMA capable bus/device(s) detected, Disabled by policy, TPM is not usable

Hyper-V - VM Monitor Mode Extensions Yes

Hyper-V - Second Level Address Translation Extensions Yes

Hyper-V - Virtualization Enabled in Firmware No

Hyper-V - Data Execution Protection Yes

8/1/2022 3:07 PM Application Error Faulting application name: cmdinstall.exe, version: 0.0.0.0, time stamp: 0x600ac121 Faulting module name: KERNELBASE.dll, version: 10.0.19041.1706, time stamp: 0x40a40d01 Exception code: 0x0eedfade Fault offset: 0x0012c3a2 Faulting process id: 0x3eb8 Faulting application start time: 0x01d8a5b8516c1e4d Faulting application path:

This is only the first system error message or many.

Can one of you good experts help? Thanks in advance.

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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4 answers

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  1. Anonymous
    2022-08-23T03:39:10+00:00

    Thank you very much! It should do it.

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  2. Anonymous
    2022-08-22T20:10:24+00:00
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  3. Anonymous
    2022-08-22T14:44:15+00:00

    Thanks, but tried the sfc /scannow twice and the dism once, as per the Troubleshoot problems updating Windows page (link above in my message), in order. and both/all steps ran fine but corrected nothing. Part of why this is frustrating to me, as I have used them before and corrected problems. So, should I use the Software download page link above to do this? Thanks again!

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  4. Anonymous
    2022-08-21T14:52:27+00:00

    fresh reinstall will go better way than to troubleshoot

    or

    try sfc /scannow tool follow by dism tool

    see if it helps

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