HELP PLEASE! At a loss for how to fix memory issues

Question

HELP PLEASE! At a loss for how to fix memory issues

Anonymous

Hello, I really hope you can help me because I'm somewhat at a loss to fix my laptop. It is usable but is running a bit slow (especially to open things - once things are open it's ok until it crashes) and regularly crashes.

Some of the errors I'm getting:

BSOD and memory management error
BSOD and kernal data inpage error
Windows Security driver has issues and needs to restart
Windows updates failing [FIXED]
(After crashing) Repairing C: Drive

Also, weirdly:

Microsoft Office unable to start errors (a reinstall usually fixes this)
Sims 4 files corrupting

Some information on my laptop:

it's a LENOVO Legion Y530-15ICH (2019)
Intel i5 processor and NIVIDIA GTX graphics card
8GB RAM
running Windows 11 Home
64bit OS
The hard drive was replaced in 2021 (by Lenovo) when it got knocked loose in transit (to Lenovo) to have a power issue investigated

What I've tried so far:

reinstall of Windows 11 (which fixed the Windows update issue)
check for Windows updates and optional updates (all up to date)
check for Intel driver updates using Intel Driver & Support Assistant (up to date)
check for NIVIDIA driver updates using GeForce Experience (up to date)
run virus scan using Bitdefender (nothing found)
check for system updates using Lenovo Vantage (up to date)
hardware scan on Lenovo Vantage (no issues found)
Windows memory diagnostic (no issues found)
check for and recover bad sectors using Lenovo Vantage (passed)

Any other suggestions?!?

Edit:

More errors:
8) BSOD and unexpected store exception

More things I've tried:

run MemTest86 (passed, no errors found)
SFC scan (corrupt files found and repaired)
check disk (didn't work - either got 'Stop code 0xc0000218' or 'Default Boot Drive Missing or Boot Failed')
checked drive status in control panel ("All drives are working properly")
ran DISM ("No component store corruption detected")
optimise drives

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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4 answers

Answer 1

DaveM121 871.3K Independent Advisor

Hi LizzyS4,

Your minidump files just indicate memory (RAM) corruption no specific driver is listed

The best option is to download the widely available free utility MemTest86, then run a full 4 pass scan with that to test your RAM for physical errors

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Answer 2

Anonymous

Hi Dave,

Thanks for your patience while I found the time to do this.

I followed your advice and no errors were found.

Here is the link to the reports: https://drive.google.com/file/d/12DBDJQ0g2QG8q91ileN5Nht-n8w-gmsM/view?usp=sharing

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Answer 3

Hi Dave,

Thank you so much for your offer of help.

Here's the link: https://drive.google.com/file/d/1VEjqEnhiMawclox3dWgxF9VAxQiOT9k2/view?usp=sharing

Please let me know if you have any issues accessing the zip file, I have made it so anyone with the link should have access

LizzyS4

Answer 4

Hi LizzyS4

I am Dave, I will help you with this.

Please check to see if your PC is producing any minidump files, I will check those to see if they provide any insight into a potential cause of the system crashes.

Open Windows File Explorer.

Navigate to C:\Windows\Minidump

Copy any minidump files onto your Desktop, then zip those up.

Upload the zip file to the Cloud (OneDrive, DropBox... etc.), then choose to share those and get a share link.

Then post the link here to the zip file, so we can take a look for you.

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HELP PLEASE! At a loss for how to fix memory issues

4 answers