Share via

Purchased Minecraft but will only let me play in demo mode

Anonymous
2022-09-11T20:51:11+00:00

Absolute amateurism on the part of Microsoft and Mojang.

I bought Bendrock. I bought Java as a standalone license. I bought both licenses for my kids and I bought the mobile versions.

It worked for a few months, but today...

When you try to ligin "can't log in" you can buy the full version :(

Windows for home | Windows 10 | Gaming

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

3 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2022-09-12T17:46:22+00:00

    Awesome Peter! Sometimes the app does indeed glitch and after logging out and logging in, and also restarting the PC a few times and cleaning the cache, it works properly again.

    I'm really glad you fixed it. Enjoy Minecraft! :)

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2022-09-11T21:27:55+00:00

    Hey there Peter!

    My name is Miguel Ángel and I'm an independent advisor, also a Microsoft user just like you! I'll try to help you today with your issue.

    If you bought Minecraft through Mojang, have you completed the migration process from Mojang to Microsoft? You can find the instructions here and you must follow them: https://help.minecraft.net/hc/en-us/articles/44.... Take into account that, once you migrate, the game will be in your Microsoft account (not in the Mojang one).

    If you're having the demo issue in Java edition, there are only two possible scenarios (extracted from https://help.minecraft.net/hc/en-us/articles/44...):

    1. You migrated your Mojang account to a Microsoft account and logged in using the wrong account type. If you have migrated your Mojang account you must use your Microsoft account to log in.
    2. You purchased Minecraft: Java Edition after December 1, 2020 and logged in using the wrong account type. If you purchased after that date, you MUST use your Microsoft account to log in.

    I hope that is useful and you can manage to recover your game. Do not worry, it is not lost and it will not be lost.

    If you are sure that you are in the Microsoft account with which you made the purchase and the migration process was finished (or you didn't have to do it), I'd suggest you opening a ticket at Minecraft Support page, since they are the ones who can help you the best. We are just users like you. This is the website: https://help.minecraft.net/hc/en/requests/new?t...

    I'll wait for your reply! Don't worry, everything will be okay! :)

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it. All files have been analysed for malware with VirusTotal, and have shown a positive output, being completely safe to install.

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2022-09-12T08:19:10+00:00

    Thanks for the instructions, I've written to support.

    Then I discovered Xbox Console Companion: https://aka.ms/XboxConsoleCompanion

    The new version without success in the older version after a series of repeated login/logout attempts, the game started.

    Incredibly frustrating.

    Thank you again and have a nice day :)

    PS: I didn't have a mojang account only MS

    0 comments