Hello Jose,
Good day! I'm John Dev a Windows user like you and I'll be happy to assist you today. I know this has been difficult for you, Rest assured, I'm going to do my best to help you.
If Resetting your PC didn't work, you may need to consider performing a Clean Installation of Windows 10.
Important: Back up your important personal data and files to an external hard drive or USB flash drive.
Find another working computer then download the Media Creation tool (Click Download tool now). Use the tool to "Create installation media (USB flash drive at least 8GB in size) to install Windows 10". Instructions inside the link.
Note: Please make sure to uncheck the "Use the recommended options for this PC" box.
https://www.microsoft.com/en-us/software-downlo...
Please try checking the link below for more details.
https://www.tenforums.com/tutorials/2376-create...
Insert the USB Installation media into your computer. Please change the boot order in the Bios Settings. Boot your PC from the Installation Media you created.
Kindly refer to the link below on How to perform a Clean Installation of Windows by Greg.
https://answers.microsoft.com/en-us/windows/for...
Kindly let me know if this helps or if you have any further concerns.
Kind regards,
John DeV
Independent Advisor
Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.