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Hi Jacques. I'm Greg, 10 years awarded Windows MVP and Volunteer Moderator, here to help you.
- Try these fixes for "We couldn't find a fingerprint scanner compatible with Windows Hello:"
https://geekermag.com/fix-we-couldnt-find-a-fin...
https://windowsreport.com/fingerprint-sensor-no...
https://forums.lenovo.com/t5/Lenovo-IdeaPad-1xx...
https://techclassy.com/face-fingerprint-arenot-...
https://www.reddit.com/r/microsoft/comments/cts...
https://www.youtube.com/watch?v=Q5VhN8X1GSI
- Try these fixes for Windows hello Fingerprint not working:
https://www.makeuseof.com/windows-hello-fingerp...
https://pureinfotech.com/enable-windows-hello-f...
- Update your drivers from the PC maker's Support Downloads webpage for your exact model. While there check for the latest Chipset, BIOS, Sound, Network, USB3, Bluetooth and all other drivers to compare with the version/date installled for that device in Device Manager reached by right clicking the Start Menu.
If the drivers are not present or not working for Facial Recognition or Fingerprint then contact your PC manufacturer's Support.
- Establish a Clean Boot to turn off Startup Freeloaders that can conflict and cause issues:
https://www.makeuseof.com/clean-boot-windows-11/
- Run System File Checker/DISM in WIndows 11:
https://www.elevenforum.com/t/use-system-file-c...
- If that doesn't fix it then you can do a Windows 11 Repair Upgrade which reinstalls Windows while saving your files and apps in place, brings it up to the latest version by the most stable method, takes about an hour and resolves most problems: https://www.elevenforum.com/t/repair-install-wi...
Feel free to ask back any questions. Please report back detailed results for each step, and each step in each link, so I know what else to suggest.
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