Share via

How to fix top row number keys not working, except for 5 and 6

Anonymous
2022-11-27T09:06:37+00:00

So, one day I went onto my PC, and I usually use the number keys from the top row instead of the number pad, but suddenly they don't work anymore.

The only top-row number keys that work is 5 and 6. I've tried a number of ways, including to do Ctrl+Alt+Fn or Ctrl+Windows Key+Fn but they don't work at all. My number pad works but it's annoying when I try to use the top rows and forget they don't work anymore. The rest of my keyboard works as fine as usual.

Does anyone know how to fix this?

Windows for home | Windows 11 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

3 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. DYARI BARHAM 33,366 Reputation points Independent Advisor
    2022-11-27T09:39:02+00:00

    Hi SahalHassan,

    I'm Dyari. Thanks for reaching out. I will be happy to assist you in this regard.

    Does this happen all the time or only while using a specific app?

    To fix this issue kindly try the steps below:

    1-Try to use another keyboard if available and check if the issue still persists or not. If the issue still persists, it means the issue is software related and it is best to Update its driver from Device Manager.

    If it did not fix the issue, uninstall the keyboard driver completely and download then install the latest driver from the manufacturer's website.

    2-Try to connect the keyboard to another computer. If the keyboard has the same issue, it means the keyboard has hardware issues.

    3-Try to connect the keyboard to another USB port to see if it works or not.

    4-Change the keyboard layout and check whether the issue still persists or not:

    https://support.microsoft.com/en-us/windows/man...

    5-If you recently updated your Windows, uninstall the update or perform a system restore.

    6-use On-Screen Keyboard to see if the issue still persists with it or not:

    https://support.microsoft.com/en-us/windows/use...

    Or, test your keyboard with this link:

    https://en.key-test.ru/

    Please let me know if you need further assistance and keep me updated.

    ____________________________________________________________

    Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

    10+ people found this answer helpful.
    0 comments
  2. Anonymous
    2022-11-27T18:56:00+00:00

    Hello,

    Thanks for the reply. I've connected my keyboard to another PC and the issue is still occurring, so this is a problem about my keyboard itself and not my computer,

    Is there anything I can do about this?

    Thanks,

    Sahal

    10+ people found this answer helpful.
    0 comments
  3. DYARI BARHAM 33,366 Reputation points Independent Advisor
    2022-11-27T19:01:33+00:00

    Hi SahalHassan,

    Thanks for updating me.

    Since this is the issue, I am afraid that there are no more troubleshooting steps to provide. It is best to take it to a reliable maintenance shop to take a look at it.

    Feel free to ask if you have more questions.

    Have a nice day.

    9 people found this answer helpful.
    0 comments