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3840 x2160 resolution but no 3440 x 1440

Anonymous
2022-11-18T13:13:27+00:00

I have a new 34 inch screen ultrawide and would like to connect my laptop to it. I would like to have 3440x1440 resolution but the max resolution is 3840 x2160 but no proposal for 3440 x 1440. What should I do?

Windows for home | Windows 10 | Devices and drivers

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  1. DaveM121 869.7K Reputation points Independent Advisor
    2022-11-18T15:56:07+00:00

    Hi Martinbain98,

    I checked the Intel website, they seem to indicate that while the Intel UHD 620 graphics may be able to support that resolution, your motherboard may not.

    https://community.intel.com/t5/Graphics/How-to-...

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  2. Anonymous
    2022-11-18T13:39:16+00:00

    The aspect ratio ('dimensions') of your monitor [3440 x 1440 = 2.39] is different from the aspect ratio of the signal that your graphics card can send [3840 x2160 = 1.78]. As a result, the image on your monitor will be letter-boxed (black bars on the top and bottom) or pillar-boxed (black bars on the side). This can't be helped because the dimensions of the two are different.

    You can make the image fill the screen, but that means either squeezing or stretching the image to make it fit.

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  3. Anonymous
    2022-11-18T15:13:21+00:00

    Hi Dave, thank you for your answer. I just did it but when I want to apply the parameters there is an error message saying "an error occurred"... The video card is an intel hd graphic 620. I guess the problem comes from there?

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  4. DaveM121 869.7K Reputation points Independent Advisor
    2022-11-18T13:46:34+00:00

    Hi Martinbain98,

    I am Dave, I will help you with this.

    The resolutions available in Windows are the defaults provided by the device diver on your video card, if you need a resolution that is not available in Windows, open the control panel for your video card and from there, select the Custom Resolution option and manually set it from there.

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