Printer prints only test page

Question

Printer prints only test page

Anonymous

My printer only prints test page. I dont have enough knowledge to computer so I will explain it with the best of my experience. The printer works fine before upgrading computer but now it is not working fine. The printer prints test page but when I print using office application or using browser it will only output blank pages. I check if there is something I can see in printer itself but there is none. On the printer status it says on queue but nothing happen.

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Answer 1

Hi kayley.nicolas-

I'm Kevin B. Windows user like you. I do apologize for the inconvenience, let me help you sort things out.

Kindly try this steps that might address your concern:

Open Settings

Click Update and Security

Click Troubleshooter then Additional troubleshooter.

Look for Printer and run the troubleshooter.

Open to Device Manager

Expand the Printer

Look for Printer driver that was installed

Right click and Update

Look for "Browse my computer for driver

Let me pick drivers available drivers

Choose an old driver and use it.

Restart print spooler service.

Press Windows key + R

Type Services.msc and hit enter

Look for Print Spooler service

Stop the service

Once done proceed with these steps.

Press Windows key + R

Copy and paste this in the the run box and hit enter.

C:\Windows\System32\spool\PRINTERS

Delete all the files in that folder.

Now proceed with these steps.

Press Windows key + R

Type Services.msc and hit enter

Look for Print Spooler service

Restart the service

Restart your computer and check now it you can print. Hope this will help and have a blessed day!

Thanks,

Kevin B.

Independent Advisor

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Printer prints only test page

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