Laptop display is hazy (like a white film is over it / low contrast) after a Windows Update

Hi Cj_ara -

I'm Jerico T., I understand that you're having some issues right now and I'd be more than happy to help you today.

Resetting your PC would be our last resort. Let's try to perform System Restore.

System Restore

• System restore is where it will take your computer settings back to an earlier point in time where everything is working fine.

1. Open the run box by pressing Windows Key + R and type rstrui.exe then press enter.
2. System restore windows will open. Normally it will suggest a restore point (Sometimes it doesn't), if it does, select the 2nd option to select more restore points.
3. Select your desired restore point date and time.
4. Once selected, hit next and finish.

Windows will restart itself to start system restore. System restore might take some time to complete and it is very important that system restore must not be interrupted during restore process as it might damaged the operating system. System restore will take at least 20 minutes or more depending on the content of the computer and the changes on the settings that was done prior to the date selected. System restore will also removed application , updates and drivers installed prior to the date selected.

DISCLAIMER:

System Restore is a recovery tool for Windows that allows you to reverse certain kinds of changes made to the operating system. System Restore is used to return important Windows files and settings—like drivers, registry keys, system files, installed programs, and more—back to previous versions and settings. Being said all applications and changes made prior to the date selected will be removed and needs to be re-installed if its needed.

Hope this help. Have a good day.

Thank you,

Jerico T.

Hi, Jerico. Thank you for all your help! I'm sure your solutions will be helpful for others in the future.

Hi, Jerico. Quick update: I changed some settings in the MSi True Color application, and the display is usable now. I maxed out the Gamma setting (was set to 0, but I increased it to +15), and it'll do. I would still like to solve the bigger issue at hand, if possible, but I am satisfied with it as it is. Thank you, and I am still open to other suggestions to properly solve the problem.

Hi Cj_ara -

Thank you for keeping me posted. I see, so to clarify, the issue does not appear in safemode? If that's the case, let's try to perform Clean Boot to check if there are any third-party applications that's causing the issue, here are the steps.

1. Open the run box by pressing the Windows Key + R and type msconfig
2. System Configuration Utility box will open and by default you are on general tab.
3. On the General tab, click the selective startup and make sure that load system service and load startup items both have checked mark.
4. Click on services tab
5. Put a check mark on Hide All Microsoft Services > This is a very important part as if you miss to click on this, computer might not boot properly or permanently and will end up on clean installation.
6. Once Hide all Microsoft Services have checked mark on it, click on Disable All
7. Click on the Startup Tab and click open task manager. This will open another window which contains all your startup applications on the administrator account.
8. Disable all application that you're not using. You can simply just click on them and select disable.
9. Click OK, Apply and close the configuration utility.
10. Restart your computer and check if the issue still persist.

Regards,

Jerico T.

Hi Cj_ara -

You're welcome and I apologize for the inconvenience on your end. There's 1 more method that we can try before you reset your PC.

In-Place Repair

• In-place repair/upgrade or repair reinstall is a process of re-installing Windows WITHOUT touching any of your applications or personal files. In this way if there's any data corruption, damaged system files or missing system files on your computer, this repair will fix or repair them.

To start we need to download an ISO file of Windows 11 and save it to your computer. Please follow the instruction on the link below to create an ISO file

https://www.microsoft.com/en-us/software-downlo...

After the ISO is created, follow the steps below on how to perform repair install on your computer.

Note: Please make sure that you're signed in or have administrator rights to be able to proceed for the repair install.

1. Unplug all external hardware except mouse, keyboard and LAN cable.
2. Disable or uninstall any third-party antivirus program/application to prevent them from interfering with the repair install.
3. Run the ISO file that you downloaded, if there's a prompt asking you "Do you want to allow this app to make changes to your device?" Click Yes
4. Windows 11 setup will open, read the license terms then Click Accept button.
5. Select Upgrade PC now then click Next button.
6. Follow the steps on your screen.

This process will take some time to complete so you need to be very patient in waiting until the process completes. Once done, restart your computer and check if the issue is resolved.

Please let me know how it goes.

Thank you,

Jerico T.