Canon Printer not responding after windows 11 update. Other Windows 10 PC has no problem printing to same printer

Hey all,

I think I have the solution that will help many

My Current gear: Canon ip7260 and an Intel NUC M15 Laptop (Using a dell TB4 dock WD22TB4).

IMPORTANT NOTE: DO NOT PLUG IN YOUR PRINTER USB CABLE UNTIL STEP 7 OR THIS WON’T WORK

Please follow these steps

1. (If printer USB is connected (Unplug the USB cable and leave it unplugged)
2. remove any software from the PC and restart your computer (Press the windows key, then type remove and select “add and remove programs”), find canon software and remove.
3. Remove any drivers from device manager: (Press the windows key and type “device manager” and select “Device manager”. In device manager scroll down to “Universal Bus Controllers” and expand. Right click “Canon iP7200 series” and select “uninstall device” (you may see a different series number if you have a different printer).
4. Restart your PC
5. Reset printer spooler in windows: (Press Windows key + R, then type “Services” and select “Services”. Scroll down the list until you see “Print Spooler”, right click on it, and select stop. Once stopped simply right click again on it and press start.
6. Restart your computer
7. Next plug in your printer USB-cable (preferred directly to PC, not a dock). You will hear the normal USB connected sound. If you have volume on and do not hear the sound (normal sound when plugging in a USB stick, check your cable)
8. Update Windows: Press the windows key and type “updates” and select “View optional updates”. Expand “Driver updates” and click the checkbox next to the Canon update.
9. Once update is complete, reset your PC
10. You should now be able to print. If it gives you a connection error dialogue in the print box, unplug your USB cable and re-plug it in to the same USB port. This should now be fully resolved. If not, you may wish to try the process again using a different USB port. Print a test page and if it works go to next step
11. You may now install any SOFTWARE ONLY packages from Canon. DO NOT INSTALL ANY DRIVERS FOR YOUR PRINTER FROM CANON!

Conclusion: The issue is with Canon and not windows. Given many printers with this issue have generic cartridges for ~$1 each, canon wants them gone.

This is my first major solution, and it took me a few hours of thinking, so please be nice and hopefully this will help you.

It's a canon issue and not MS. I have posted the solution below:

Hey all,

I think I have the solution that will help many

My Current gear is a Canon ip7260 and an Intel NUC M15 Laptop (Using a dell TB4 dock WD22TB4).

IMPORTANT NOTE: DO NOT PLUG IN YOUR PRINTER USB CABLE UNTIL STEP 7 OR THIS WON’T WORK

Please follow these steps

1. (If printer USB is connected (Unplug the USB cable and leave it unplugged)
2. remove any software from the PC and restart your computer (Press the windows key, then type remove and select “add and remove programs”), find canon software and remove.
3. Remove any drivers from device manager: (Press the windows key and type “device manager” and select “Device manager”. In device manager scroll down to “Universal Bus Controllers” and expand. Right click “Canon iP7200 series” and select “uninstall device” (you may see a different series number if you have a different printer).
4. Restart your PC
5. Reset printer spooler in windows: (Press Windows key + R, then type “Services” and select “Services”. Scroll down the list until you see “Print Spooler”, right click on it, and select stop. Once stopped simply right click again on it and press start.
6. Restart your computer
7. Next plug in your printer USB-cable (preferred directly to PC, not a dock). You will hear the normal USB connected sound. If you have volume on and do not hear the sound (normal sound when plugging in a USB stick, check your cable)
8. Update Windows: Press the windows key and type “updates” and select “View optional updates”. Expand “Driver updates” and click the checkbox next to the Canon update.
9. Once update is complete, reset your PC
10. You should now be able to print. If it gives you a connection error dialogue in the print box, unplug your USB cable and re-plug it in to the same USB port. This should now be fully resolved. If not, you may wish to try the process again using a different USB port. Print a test page and if it works go to next step
11. You may now install any SOFTWARE ONLY packages from Canon. DO NOT INSTALL ANY DRIVERS FOR YOUR PRINTER FROM CANON!

Conclusion: The issue is with Canon and not windows. Given many printers with this issue have generic cartridges for ~$1 each, canon wants them gone.

This is my first major solution, and it took me a few hours of thinking, so please be nice and hopefully this will help you.

Sometime after updating to Win 11 my Canon printer does not respond to my print request. I tried printing from another Windows 10 PC and the printer is still responding to it. So there is no issue with the printer as the message would indicate. What needs to be done to get my printer to print from my windows 11 updated HP PC.

It is a windows 11 faulty code, next update it could be solved ,hope MS solved this issue soon.

My printer is Canon MX490 series MX492 model. I have reloaded the drivers but nothing has changed. I still get this error Printer not Responding and it won't let me attach the screen shot of the error to this reply.

Note when I reloaded drivers the printer property name is Canon MX490 series Printer (copy 1). Not sure why the (Copy 1) was changed but I don't think this has anything to do with it since the original name of Canon MX490 Series Printer wasn't working either.

Hi, I'm Robinson, and I’m happy to help you today.

I know how frustrating this may be for you but I'll do my very best to help you.

Usually, this problem is caused by an incompatibility in the printer driver, downloading and installing the latest driver from the Cannon website should fix the problem. If you can not find the latest driver or the problem persists, please provide the model of the printer and a screenshot of the error message to help to identify what is causing the problem.