Hi oswaldo_friesen58-
I'm Kevin B. Windows user like you. I do apologize for the inconvenience, let me help you sort things out.
If the reset is not working you might need to create a bootable media and use it to reset your computer.
On this process you need to have a spare PC to create bootable media.
https://www.microsoft.com/en-us/software-downlo...
Click on download now and follow the steps on how to create bootable media.
Once you have it, boot the computer in the bootable media instead of clicking install now click on repair this PC.
Reset your computer using bootable media and check if it will work.
Please let me know what will happen. Hope this will help and have a blessed day!
Thanks,
Kevin B.
Independent Advisor