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Black Background and Flashing Taskbar // explorer.exe

Anonymous
2022-10-14T15:19:24+00:00

When i start my pc explorer.exe keeps crashing and i get a black background with blinking taskbar but only when shutdown not on restart.

(previously i kept getting this error but when i restarted the pc not shut it down after in-place upgrade it now does this on shutdown not on restart)

Specs-

Build number: 19044.2130

GPU: GTX 950 Strix

CPU: AMD Ryzen 5 1600

RAM: 16GB

64 bit OS

In event viewer and in Reliability monitor it says:
problem event name: BEX64

Path of the module causing the error: C:\Windows\System32\ucrtbase.dll

Path of the application causing the error: C:\Windows\explorer.exe

Exception code: 0xc0000409

Error position: 0x000000000007286e

explorer.exe ver.: 10.0.19041.2075

ucrtbase.dll ver.: 10.0.19041.78

What i've done so far:

sfc /scannow

DISM /Online /Cleanup-Image /ScanHealth

Dism /Online /Cleanup-image /RestoreHealth

update windows and all drivers

Disabled all startup services(excluding microsoft)

Doing a in-place upgrade x 2

And still nothin'

Is there a way to fix this without nuking my windows

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2022-10-17T14:38:02+00:00

    nope doesn't work either

    still getting the error

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  2. Anonymous
    2022-10-16T11:22:15+00:00

    i set it to adjust for best perfomance
    and turned off i believe all customization software i have/use

    but it still gives me the black screen and blinking taskbar
    same error message, same behaviour.

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  3. Anonymous
    2022-10-16T05:01:42+00:00

    Hi RemoteHun

    Thank you for the update.

    If it starts normally in safe mode, it proves that the Windows system itself is normal. This problem is usually caused by other programs or software.

    Please confirm whether the current desktop carries special custom themes/third-party beautification tools/third-party explorer opening tools, etc. If there are these tools, please uninstall them.

    Meanwhile, please press and hold Windows + R > enter sysdm.cpl > go to the Advanced tab > click Settings > select "Adjust to the best performance" > restart your computer to see if the problem exists.

    Feel free to post back if any updates

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  4. Anonymous
    2022-10-15T15:25:37+00:00

    So safe mode boots perfectly

    +when i'm experiencing the crash loop i am able to open file explorer and browse it normally it's just the windows GUI thats not loading in properly

    The fixes you told me didn't work though

    did everything, clear the automatic destinations and looked at the device manager but nothing

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  5. Anonymous
    2022-10-15T11:02:11+00:00

    Hi RemoteHun

    Welcome to Microsoft Community

    Meanwhile, we understand the difficulties your computer is experiencing.

    According to the category you posted / Windows 10 /, we can tell that your problem is "The system has a black screen and the taskbar keeps flashing" If my understanding is wrong, feel free to correct me.

    Before finding the real reason of the problem, could you please try to enter your computer from safe mode and see if it can be restored to normal. We just select the default " minimum " button. With Safe Mode, you'll know that default settings and basic device drivers are not the cause of this problem. Observing Windows in Safe Mode allows you to narrow down the source of the problem and help you troubleshoot problems on your computer.

    Then click "Apply" >> to enter Safe Mode, you can click the "Restart" button.

    At the same time, you can also try to use Windows key + E key to open File Explorer to see if it can be opened normally. If it opens fine, then the problem is with Quick access cache, which can be cleared by deleting *.automaticDestinations-ms from the following directory, using Command Prompt.

    Press and hold Windows + R, copy the following path, go to the relevant folder, delete and clean up these caches.

    %AppData%\Microsoft\Windows\Recent\AutomaticDestinations

    In addition, it may be caused by the incompatibility of the newer version of the driver with the current Windows. If it is convenient for you,

    • Press Windows Key + R Key.
    • Then type devmgmt.msc and hit on Enter Key.
    • Find the driver with the most recent exclamation mark, uninstall the driver, it may be the graphics card driver, then restart the computer and let Windows update itself to find the graphics card driver for this system

    Feel free to reply again if further collaboration is required.

    Best Regards,

    Chandy| Microsoft Community Support Specialist


    * Beware of scammers posting fake support numbers here.

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