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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 55.00000000000001%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EF1%3C/text%3E%3C/svg%3E)
What exactly does that mean? I'm not in compatibility mode. What would I have to do to be able to move the endpoints of lines again?
Can't move endpoints of line shapes in Word
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 52%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EC%3C/text%3E%3C/svg%3E)
Crackers183
31
Reputation points
I've inserted a line arrow shape and I can't move the endpoints, I can only move the entire line. When I hover over the endpoint, the cursor changes from the pointer to a big plus sign (+) but when I click and drag, nothing happens...
Microsoft 365 and Office | Word | For business | Windows
Accepted answer
7 additional answers
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Crackers183 31 Reputation points
2021-12-22T01:37:47.497+00:00 Ok, I've realised the problem....Compatibility Mode. Stop looking everyone
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Emi Zhang-MSFT 30,046 Reputation points Microsoft External Staff2021-12-22T01:54:07.083+00:00 Hi @Crackers183 ,
Thanks for sharing result here!
I suggest you click your reply "Accept Answer" and upvote it, other partners who read the forums with the same issue can get more information from the correct result.
Thank you.
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Charles Kenyon 3,146 Reputation points Volunteer Moderator2021-12-22T17:31:30.23+00:00 @Felix-1430
If your document is any kind of file than .docx or is in compatibility mode, you will have the problem.
This includes .doc and .rtf files.Again, it is a bug. A fix is being worked on.
If you have the problem, save as .docx and then update/convert to newest version if in compatibility mode. -
Charles Kenyon 3,146 Reputation points Volunteer Moderator
2021-12-23T02:27:30.427+00:00 The only strange thing is: I just generated the file: Right click-->new-->microsoft word document. Every time I do this, I get a .docx which opens up in compatibility mode.
What happens if, within Word itself, you press Ctrl+N?
The method you are using for a new document is a bit creaky and does not necessarily use the Normal template. That said...
Here is my page on how to open the Normal template.
http://addbalance.com/word/normaltemplate.htm#Open
Do that. Then use File>Info to convert your Normal template. Save and close the normal template. -
Emi Zhang-MSFT 30,046 Reputation points Microsoft External Staff
2021-12-21T08:36:53.007+00:00 Hi @Crackers183 ,
What version of Office did you use? Open Word- go to File- account and provide the information:
Did this problem appear in all Word documents? I suggest you open a new Word document and test this behavior.
You can also open it in safe mode running the following command: Press Win + R, type "winword /safe" in the blank box, press Enter. You can post the result here.
I also suggest you provide the detail steps and upload a screenshot so that I can get more accurate solutions to this problem. I’m glad to help and follow up your reply.
If the response is helpful, please click "Accept Answer" and upvote it.
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