Hi Kathy. I'm Greg, 10 years awarded Windows MVP and Volunteer Moderator, here to help you.
Try ALL these fixes for Headset microphone not working until one works:
https://www.headphonesty.com/2021/10/headset-mi...
https://www.headphonesty.com/2021/02/how-to-use...
https://www.softwaretesttips.com/fix-headset-mi...
https://www.technorms.com/76174/headset-mic-not...
https://audiomav.com/18-ways-to-fix-the-microph...
https://howtofixheadphones.com/10-hacks-how-to-...
https://mysupport.razer.com/app/answers/detail/...
https://www.youtube.com/watch?v=6vCu5NvmnNc
https://www.youtube.com/watch?v=kGVTfBqOz6o
- Right click Volume icon in System Tray at right end of task bar, Open Sounds Settings, in dropdown menus at top make sure Headphones are selected and Connected for both Playback and Recording Default Devices.
If not again right click Volume icon in System Tray to choose Troubleshoot sound problems.
- With the headset plugged in, expedite all WIndows Updates from Settings > Update & Security > Windows Update > Check for Updates . Install all including Optional, watch for prompt for Restart, then go back to check again until no more are offered.
- Update the Sound driver from the PC or Device maker's Support downloads web page. While there also check that the Chipset, BIOS, Display, USB, Network and all other drivers are the most current.
- Go to the Device Manager reached by right clicking the Start button, choose Sound controller device, on Driver tab choose Roll back or Uninstall, restart PC using keyboard to Ctrl Alt Del, on blue screen tab to Power Icon in bottom right, press Enter, arrow down to Restart, press Enter to restart to reinstall the driver.
- Do Steps 4 and 5 for the headset device and/or it's microphone.
- Sometimes it helps to unpair or disconnect all other Bluetooth devices from the PC in Bluetooth settings, then try again to connect the headset.
I hope this helps. Feel free to ask back any questions and keep me posted. I will keep working with you until it's resolved.
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