Hello Jody,
Good day! I'm John Dev a Windows user like you and I'll be happy to assist you today. I know this has been difficult for you, Rest assured, I'm going to do my best to help you.
Please try this if it helps.
"If you don't have an Internet connection and none of the above worked for you, then press the Shift + F10 keys to open a command prompt. Copy and paste the OOBE\BYPASSNRO command into the command prompt, and press Enter. This will restart the computer, and take you back to step 13. You should then be able to click/tap on I don't have internet when you get back to this step, and go to step 21D to set up a local account."
Please check the link below for more details.
https://www.elevenforum.com/t/clean-install-win...
Kindly let me know if this helps or if you have any further concerns.
Kind regards,
John DeV
Independent Advisor
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