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Headphone randomly went very loud.

Anonymous
2022-11-23T22:24:17+00:00

So, about last night I was on my pc watching a video on YouTube and working on schoolwork. Nothing was wrong at that time until my headphones randomly went very loud, I freaked out because that never happened before. I took my headphones off and unplugged it in a rush then I paused the video. I still heard the loudness. It sounded like a lot of static and other indescribable noises. At this time my headphones (off my ears/head) were louder than my speakers and my phone. I'm not sure if this is a windows problem or my headphone's company issue. Is there any tips or info for what just happened? I would like to get it fixed before I use them again as i don't want to damage my ears or my headphones.

Computer software: Windows 11

Headphone company brand: Logitech

Date of time when it happened: 11/22/2022

-Emilio. S

PS, if this is a problem with my headphones/headphone company that answer will also be much appreciated!

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2022-11-24T06:40:18+00:00

    Welcome to Microsoft Community.

    Hello, based on your description, there may be several reasons:

    1. Your headset is a wireless one, after unplugging, it still has power to play audio: Check whether the issue occurs when there is a phone call or electromagnetic interference, which may make you hear a sound similar to waves or drums. You can connect your headset to your computer, with WiFi disabled on your phone, ask someone else to make a call to you, and check whether there is a similar sound. Generally this sound will not damage your headset. If this is the root cause, keep your phone connected to WiFi to decrease the issue.
    2. Your headset is not a wireless one and there is no power supply: it means there is a hardware issue with your headset. And you need to contact the manufacturer for assistance. Under normal circumstances without power and signal reception, the headset will not play any sound on its own.

    Also, may I ask if your Logitech headset is G633? I’ve seen other uses report that Logitech G633 headset will play “explosive” sound. For wired ones, unplug the cable; for wireless ones, there’s currently no way to resolve this issue, and you’ll need to contact Logitech for help: Contact Logitech - Corporate Offices & Support Enquiries

    Disclaimer: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information. The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

    Best regards,

    Edward|Microsoft Community Support Specialist

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