USB Hub not recognized

Hi again Eileen-

Yes, indeed, it could be a power issue with the PC or the hub. If the hub gives you further problems you might want to try one of the powered ones I included in the resources I gave you, along with a guide for helping determine whether a powered hub might be needed.

Let me know if I can help further. I'll stay subscribed to this thread in case you need anything else, until the system locks it in a few months.

Also if any particular post provided the solution, please mark it as Answer or Helpful to help others who find this thread.

Hi Greg -

Thanks for all of your suggestions and very informative articles. What ultimately worked (and we'll see for how long) is unplugging and plugging back in all of the connections many times. I even see the camera and headset in my list of devices!

I tested the all the connections on Friday and about 15 minutes into my meeting, I lost the camera and headphones - quite embarrassing. Could it be a power issue?

I realize my desktop is quite old and so are the headset/microphone but the camera and usb hub are new - and I thought that the magic of a usb hub would cure all ills.

I will continue to monitor the consistency of the connection. I do appreciate your help. Can I provide a review of your assistance?

Many Thanks.
Eileen

Hi Eileen. I'm Greg, 10 years awarded Windows MVP, here to help you.

USB hubs are notoriously finicky. It often requires a powered hub. Here is how to troubleshoot it:

https://www.rshtech.com/blog/how-to-quickly-fix...

https://www.instructables.com/USB-Hub-Quit-Work...

https://forums.tomshardware.com/threads/usb-hub...

https://superuser.com/questions/1699269/why-do-...

https://atolla.us/blogs/news/troubleshooting-us...

https://buyersguide.org/usb-hub/t/powered?m=b&a...

https://www.youtube.com/watch?v=GbSN0e2taTg

https://www.youtube.com/watch?v=WtTg6pHP9FA

Report back results for each step so I know what else to suggest.

Feel free to ask back any questions. Based on the results you post back I may have other suggestions if necessary.

______________________________________________

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I'm happy to help, Eileen.. Keep me posted on your progress as I will be here to help until the case is resolved.

Thank you. I will try your suggestions and report back.

I have a J5Create USB 3.0 hub and a Dell desktop - probably USB 2.0 ports. When i plug each device in directly to the desktop, they are recognized. My issue: I have 2 devices and one free port!

Thanks.
Eileen