(Edited) I figured it out and I got this :(
How do I get off the “Diagnosing your PC” screen?
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Anonymous
Im stuck on the “Diagnosing your PC” screen and iv tried restarting the laptop multiple times. I have looked up many ways to undo this but their not working! Also, my laptop runs Windows 11.
Windows for home | Windows 11 | Recovery and backup
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4 answers
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Anonymous
2022-11-13T15:12:23+00:00 -
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Lester Bernard Reyes 78,510 Reputation points Independent Advisor2022-11-13T02:27:04+00:00 Hi and thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today.
I understand the issue you have, nothing to worry I am here to help, seems that the PC is unable to boot properly this may be caused by corrupted system files or hardware, no worries kindly follow the steps below for us to sort the issue.
First, we need to go to Windows recovery mode and try the options there:
Restart the device 3-5 times until I reach Windows recovery mode, wherein you have an option to select Continue, Troubleshoot, or Exit.
Or try to Press and hold the Shift key while continuously pressing F8 while starting the PC
Then on Windows Recovery:
Do system Restore:
Click Troubleshoot> Advanced options> System restore - Follow the prompt and choose the date when it was working fine.
Let me know how it goes and I hope that helps.
Bernard
Independent Advisor
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VARADHARAJAN K 9,676 Reputation points Volunteer Moderator2022-11-14T15:55:35+00:00 method 1
Boot with windows bootable pen drive, go to recovery mode, troubleshoot, and enter Safemode.
If Windows successfully booted in safe mode means, then boot windows into normal mode.
method 2
Boot with windows bootable pen drive, go to recovery mode, troubleshoot, and click startup repair. Wait for few minutes to complete repair, then windows boots into normal mode.
Give the error message is displayed when windows unable to boot.
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Lester Bernard Reyes 78,510 Reputation points Independent Advisor
2022-11-14T02:16:07+00:00 Hi, thanks for that information, if failed we may need to do a reset keep your files, however, this process will delete all apps, if you want to proceed follow the steps below:
On Windows Recovery> Click Troubleshoot> Reset this PC> Keep my files- Follow the prompt to reset.
If same issue, we need to run a custom installation to fix the issue, however, the process will delete all apps but will retain all files on the PC, if you are okay with that, you may follow the steps provided from this link: