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WIn 10 Bluetooth Adaptor Pairs But Won’t Connect

Anonymous
2022-10-23T19:03:30+00:00

Win 10 x64 Version10.0.19045 Build 19045 Asus Z270-A MB

I had a working Bluetooth adaptor (2.0) that was configured to use my Echo as a speaker. It worked fine up to a recent Windows upgrade though not sure which one. It stopped working at which point I tried another v2.0, bought another generic v5.0 and finally bought a TP-Link v5.0. All showed the same steps. They would pair but when you connected it would try for about three seconds and then revert to “paired”.

I have done the following many times

  • Put the Bluetooth receiver in every USB socket there is including V3.0 and v2.0
  • Uninstalled the devices and let windows install the drivers again
  • Deleted every connect device and rebooted
  • Run sfc /Scannow and no issues found
  • Uninstalled the USB root hub and removed the driver at the same time
  • Downloaded the Asus Chip set drivers and installed them again
  • Downloaded the TP-Link driver and installed it

What can I do to resolve this?

The device manager shows this

The device shows this

But the events show this

The Details are these

“Device Not Migrated”

Last Device Instance Id: BTHENUM\Dev_8871E5F399B6\8&6fd9705&0&BluetoothDevice_8871E5F399B6

Class Guid: {e0cbf06c-cd8b-4647-bb8a-263b43f0f974}

Location Path:

Migration Rank: 0xF000FFFFFFFFF132

Present: true

Status: 0xC0000719

“Device configured oem19.inf

Device USB\VID_2357&PID_0604\E848B8C84000 was configured.

Driver Name: oem19.inf

Class Guid: {e0cbf06c-cd8b-4647-bb8a-263b43f0f974}

Driver Date: 04/27/2021

Driver Version: 1.6.1015.3020

Driver Provider: Realtek Semiconductor Corp.

Driver Section: RsBthFilter.NT

Driver Rank: 0xFF0001

Matching Device Id: USB\VID_2357&PID_0604

Outranked Drivers: bth.inf:USB\Class_E0&SubClass_01&Prot_01:00FF2000

Device Updated: true

Parent Device: USB\ROOT_HUB30\4&1dc5b97&0&0

“Device Not Started (BTHUSB”

Device USB\VID_2357&PID_0604\E848B8C84000 had a problem starting.

Driver Name: oem19.inf

Class Guid: {e0cbf06c-cd8b-4647-bb8a-263b43f0f974}

Service: BTHUSB

Lower Filters: RtkBtFilter

Upper Filters:

Problem: 0x15

Problem Status: 0x0

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2022-10-25T05:35:36+00:00

    Hi Heathcliff(2)

    Sorry for the misunderstanding, I mean if we have tried your Bluetooth speaker on a different device like your mobile phone. (I guess it does have Bluetooth, right?)

    And if the Windows clean boot works, we can then see which APP/driver is causing this issue and maybe disable/remove it; but if it does not work, might be we should considering a Windows reset for next:

    Recovery options in Windows

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  2. Anonymous
    2022-10-25T18:59:15+00:00

    Hi Chandy

    Another piece of information

    The Event Viewer has this many times.

    The mutual authentication between the local Bluetooth adapter and a device with Bluetooth adapter address (3c:01:ef:bf:e4:e2) failed.

    Any ideas?

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  3. Anonymous
    2022-10-25T17:30:45+00:00

    Hi Chandy

    Yes the Bluetooth speaker was originally talking to the PC. I also have it connected to the mobile and it plays ok.

    Just done the Clean Boot and the same results. I uninstalled the adapter just in case and scanned for it again. The correct driver was loaded but it failed to start.

    I noticed it did keep my anti-virus running in the clean boot.

    Was there anything else I should have tried/looked for?

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  4. Anonymous
    2022-10-24T18:51:08+00:00

    Hi Chandy

    Thank you for responding to this. I did the first section as you requested. Details below. I had the same issue on restarting as in there was an ambiguous identification and the Bluetooth device not started.

    I don't have another machine to test the adapter on but I have tried four different adapters and they can't all be suspect. I am looking to find somewhere to test it but not sure where yet.

    I've read the clean boot instructions and just to be sure, having never done this before, what should I attempt to do once I have done the clean boot. Re-install the drivers? Look for some log files?

    Let me know and I can then try it later. I can send the CBS.log as well if that helps.

    Many thanks

    C:\WINDOWS\system32>DISM.exe /Online /Cleanup-image /Scanhealth

    Deployment Image Servicing and Management tool

    Version: 10.0.19041.844

    Image Version: 10.0.19045.2130

    [==========================100.0%==========================] No component store corruption detected.

    The operation completed successfully.

    C:\WINDOWS\system32>DISM.exe /Online /Cleanup-image /Restorehealth

    Deployment Image Servicing and Management tool

    Version: 10.0.19041.844

    Image Version: 10.0.19045.2130

    [==========================100.0%==========================] The restore operation completed successfully.

    The operation completed successfully.

    C:\WINDOWS\system32>DISM.exe /Online /Cleanup-image /startcomponentcleanup

    Deployment Image Servicing and Management tool

    Version: 10.0.19041.844

    Image Version: 10.0.19045.2130

    [=====                      10.0%                          ]

    [==========================100.0%==========================]

    The operation completed successfully.

    C:\WINDOWS\system32>sfc /scannow

    Beginning system scan.  This process will take some time.

    Beginning verification phase of system scan.

    Verification 100% complete.

    Windows Resource Protection found corrupt files and successfully repaired them.

    For online repairs, details are included in the CBS log file located at

    windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline

    repairs, details are included in the log file provided by the /OFFLOGFILE flag.

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  5. Anonymous
    2022-10-24T08:39:58+00:00

    Hi Heathcliff(2)

    Welcome to the Microsoft Community

    May I know if you have used DISM before SFC? If not, please use the command below first, reboot Windows and then try SFC again:

    Press the start key and type the word CMD, right-click at the command prompt and select Run as administrator, type the following commands in sequence and press Enter:

    •- DISM.exe /Online /Cleanup-image /Scanhealth

    •- DISM.exe /Online /Cleanup-image /Restorehealth

    •- DISM.exe /Online /Cleanup-image /startcomponentcleanup

    •- sfc /scannow

    .- then restart your computer

    Also, does the Bluetooth device works on another machine, like your mobile phone? If it does work, I think we can try a Windows clean boot to see if there is any confliction:

    How to perform a clean boot in Windows

    Disclaimer: A "clean boot" starts Windows with a minimal set of drivers and startup programs. It helps to determine whether a background program is interfering with your game or program and to isolate the cause of a problem.

    These steps of "clean boot" might look complicated at first glance. However, to avoid any trouble for you, please follow them in order and step-by step so that it will help you get you back on track.

    Feel free to reply here if you need further assistance.

    Best regards,

    Chandy| Microsoft Community Support Specialist

    * Beware of scammers posting fake support numbers here.

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