Code 10 on SAMSUNG Mobile USB Remote NDIS Network Device

Thank you for the update. If there is only one Windows device for you, could you please try to share it by using USB connection under the new local account, so as to see if everything is normal?

How to create a local and administrator account

1. Windows+R to run netplwiz, open the user account window, click the "Add" button, choose not to use a Microsoft account, and create a new local account. After the creation is complete, select the new user name, click Properties, and change the group members to administrators.
2. Open the start menu, click the avatar on the left to switch accounts, or press Windows+L to lock the screen to switch.

Feel free to post back if any assistance needed.

Hi Kleinrich

Thanks for the update on this matter.

Typically, the hardware key for a device contains a "FailReasonString" value, and the value string displays an error message as defined by the hardware manufacturer. If the hardware key does not contain a "failure cause string" value, Code 10 will be displayed.

And according to our research, the automatic search in Windows for a debug solution for this driver seems to have basically been tried.

Could you please confirm this issue occurred after some operation, for example, Windows update or System reinstall. Does it work normally on other computers?

If it is convenient for you, you could also try to contact Samsung official to get the latest version of the driver for this USB remote NDIS network device, and see if it can be installed successfully.

Feel free to post it here if any updates.

Hello Chandy,

Unfortunatly, it didn't work.

I've this message after I clicked on Next:

"Windows found the drivers for your device, but it encountered an error trying to install them" (translated from french)

Then the same message :

"The device can't start. (Code 10)"

(Driver information: Provider: Microsoft, date: 2006/06/21, version: 10.0.19041.1)

Regards,

K.

Hello Kleinrich

Welcome to the Microsoft Community.

Hope you are doing well.

According to the category you posted / Windows 10 / Connect Phone and PC, we know your problem is "An error message of Code 10 appeared for SAMSUNG Mobile USB Remote NDIS Network Device in Device Manager". Please feel free to correct me if my understanding is wrong.

According to this official statement, **** click here, the fix for Code 10 is to update the driver. We have learned that you have performed this step, but it still does not work.

In some cases, if Windows selects an older NDIS driver by default, it may cause driver lag and cause some usage problems, please try the following steps to install your driver:

• Click Win +X >> Open Device Manager >> Go to Network Adapters
• Right-click on "Remote NDIS-based Internet Sharing Device" and select "Update"
• Select "Browse my computer for driver software"
• Select "Let me pick from a list of device drivers on my computer" >> Uncheck "Show compatible hardware" >> In the Manufacturers section >> select Microsoft
• Select the "Remote NDIS Compatible Device" model and click Next

Hope it helps! If any update, welcome to share with us.

Best regards,

Chandy|Microsoft Community Support Specialist

* Beware of scammers posting fake support numbers here.

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Version française:

Remarque : Comme je ne connais pas encore le français, ce qui suit est traduit à l'aide d'un outil de traduction.

Bonjour Kleinrich

Bienvenue dans la communauté Microsoft.

J'espère que tu vas bien.

Selon la catégorie que vous avez publiée / Windows 10 / Connect Phone and PC, nous savons que votre problème est "Un message d'erreur du code 10 est apparu pour le périphérique réseau SAMSUNG Mobile USB Remote NDIS dans le Gestionnaire de périphériques". N'hésitez pas à me corriger si ma compréhension est erronée.

Selon cette déclaration officielle, cliquez ici, le correctif pour le code 10 consiste à mettre à jour le pilote. Nous avons appris que vous avez effectué cette étape, mais cela ne fonctionne toujours pas.

Dans certains cas, si Windows sélectionne par défaut un pilote NDIS plus ancien, cela peut entraîner un décalage du pilote et entraîner des problèmes d'utilisation. Veuillez essayer les étapes suivantes pour installer votre pilote :

1. Cliquez sur Win + X >> Ouvrez le Gestionnaire de périphériques >> Accédez aux adaptateurs réseau
2. Faites un clic droit sur "Périphérique de partage Internet basé sur NDIS à distance" et sélectionnez "Mettre à jour"
3. Sélectionnez "Parcourir mon ordinateur pour le logiciel du pilote"
4. Sélectionnez "Me laisser choisir parmi une liste de pilotes de périphériques sur mon ordinateur" >> Décochez "Afficher le matériel compatible" >> Dans la section Fabricants >> sélectionnez Microsoft
5. Sélectionnez le modèle "Remote NDIS Compatible Device" et cliquez sur Next

J'espère que cela aide! En cas de mise à jour, bienvenue à partager avec nous.

Meilleures salutations,

Chandy|Spécialiste du support communautaire Microsoft

* Méfiez-vous des escrocs qui publient de faux numéros d'assistance ici.

Hello,

Sorry for the delay.

"Could you please confirm this issue occurred after some operation, for example, Windows update or System reinstall."

I can't. Usually I connect my phone, activate the connection sharing and it works (I am sure it worked before). But recently I didn't pay attention to the actual speed of my connection, I thought I was really using my phone... But one day I noticed my connection wasn't better after I activated the connection sharing, and it was at this moment I've checked the device manager and saw the error.

I can just say, I haven't reinstalled windows recently.

"Does it work normally on other computers?"

I only have access to one PC on windows 10 (this one thus). My other PCs are on Linux, and it works with the same phone and the same cable.

Regards,

K