Transferring Intune iOS devices from one user to another

Question

Transferring Intune iOS devices from one user to another

Allan Stark 541

I have ~10 iOS iPads and iPhones, enrolled by installing Intune Portal App, not through Apple Business DEP.
How I can transfer iPad from one user to another in case the old user leaves the company?

This is not described in the documentation (only the use of shared devices).
So I still see the following algorithm:

Sign out user in Intune Portal App.
Remove Intune license from the old user.
Remove device from the old user devices in Azure AD and from list in MS Endpoint Management Center.
Assign this Intune license to the new user.
Login as this new user in the Intune Portal App, download and apply the new profile.

If you do not delete a device in the Azure AD/EMC, then when you add a device, it will be duplicated.
And EMC will show you two completely identical devices but with different UPN users...

So maybe there is another, easier way?

admin 11 Reputation points

2022-04-28T12:08:55.487+00:00

Issue with wiping a device is when you have a high proportion of starters and leavers due to role changes. This creates a massive admin overhead. Changing the primary user would be a much more efficient and seamless way of re-purposing the devices. Is this something that will be available in future?

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admin 11 Reputation points

2022-04-28T12:08:55.487+00:00

Issue with wiping a device is when you have a high proportion of starters and leavers due to role changes. This creates a massive admin overhead. Changing the primary user would be a much more efficient and seamless way of re-purposing the devices. Is this something that will be available in future?

Answer 1

Rahul Jindal 10,911 MVP

Device will need to be re-enrolled. Wipe the device and make the new user go through the enrollment process.

Answer 2

@Allan Stark Thanks for posting in our Q&A.

For this issue, I agree with RahulJindal. In our official article, it describes that wipe action is useful for resetting a device before you give the device to a new user.
https://learn.microsoft.com/en-us/mem/intune/remote-actions/devices-wipe#wipe

Please try to wipe the device and re-enroll the device for the new user.

Hope the above information will help.

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Transferring Intune iOS devices from one user to another

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