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USB Mouse not recognized by windows when I connect it completely, but it's recognized if I connect it ALMOST completely.

Anonymous
2022-10-16T01:36:52+00:00

I have an HP ef2126wm, Ryzen 5 5500U 8 gb RAM 3200MHz Dual-Channel

A couple of months ago I bought a logitech G102 mouse for my laptop... it worked perfectly until a week or so when suddenly every time I connected it to the USB port completely it wouldn't be recognized by the computer, the same happened to my older mouse. Funny enough, all my pendrives and external HDD are recognized without problem. I found that the mice work perfectly fine when I don't connect them completely (like 90% of the connector inserted in the USB port, it's a really hard-to-find sweet spot where it works). I've tried reinstalling the USB port drivers. I haven't had the opportunity to try a different mouse nor to try both mice on a different laptop.

When checking on the device manager I found under the tab "Universal Serial Bus controllers" that there are two -2- "Unknown USB Device (Device Descriptor Request Failed)" with the Device Status of

"Currently, this hardware device is not connected to the computer. (Code 45)

To fix this problem, reconnect this hardware device to the computer.

A request for the USB device descriptor failed."

Also under the tab of "Keyboards" I found 3 "HID Keyboard Device" with the Location "on Logitech G HUB Virtual Keyboard" and the Device Status of
"Currently, this hardware device is not connected to the computer. (Code 45)

To fix this problem, reconnect this hardware device to the computer."

and under the tab of "Mice and other pointing devices" I found a "HID-complaint mouse" with the Location "on Logitech G HUB Virtual Mouse" and the Device Status of

"Currently, this hardware device is not connected to the computer. (Code 45)

To fix this problem, reconnect this hardware device to the computer."

as well as a "HID-complaint mouse" with the Location "on USB Input Device" with the same Device Status as the Logitech G HUB Virtual Mouse

Am I having a problem with my USB ports? with my mice? with my laptop in general?

Thanks in advance, whatever other information needed please let me know

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2022-10-16T02:31:22+00:00

    Hi Ander. I'm Greg, 10 years awarded Windows MVP, here to help you.

    1. Try these fixes for the error:

    https://thegeekpage.com/currently-this-hardware...

    https://www.auslogics.com/en/articles/how-to-fi...

    https://windowsreport.com/fix-hardware-device-n...

    (Avoid ad links which intrude into editorial copy, especially DO NOT INSTALL Restoro, PC Repair Tool and Reimage ads)

    https://www.youtube.com/watch?v=IoHmO2G6Kv4

    1. I will give you everything that works to troubleshoot a mouse. Even if you have tried a step please do it over in sequence. I will be standing by to help as needed.

    Try all other ports on the PC, often the front and back will have different USB controllers

    When did it last work correctly? What has changed since then? Is there a System Restore point to roll back to before then? Here's how: https://www.windowscentral.com/how-use-system-r...

    Change the batteries if wireless, try another USB port, reset mouse from button on bottom if available.

    Try the mouse in another PC to isolate if it's the mouse or Windows causing this.

    Try another mouse in this PC to confirm if Windows is the problem.

    Access the Device Manager reached by right clicking the Start button, choose the Mouse, then Driver tab. First try Update this Driver > Automatically, then Roll Back if available. If not choose Uninstall button, restart PC using keyboard to Ctrl Alt Del, on blue screen tab to Power Icon in bottom right, press Enter, arrow down to Restart, press Enter to restart to reinstall the driver.

    If this fails then from Device manager try uninstalling the USB controllers, restart PC to reinstall. First program the power button to Shut down the PC at Settings > System > Power & Sleep > Additional Power Settings > Choose what Power button does so you can do the restart from it.

    Is there mouse software installed in Settings > Apps > Apps & Features? Uninstall it to see if the problem stops. This is unneeded bloatware.

    Adjust the mouse settings in Settings > Devices > Mouse, checking all settings including the Additonal Mouse Options box - check Settings on all tabs.

    Try disabling Mouse acceleration:

    https://www.techblazing.com/turn-off-mouse-acce...

    Report back all results for possible other things to try.

    Feel free to ask back any questions. Based on the results you post back I may have other suggestions if necessary.

    ______________________________________________

    Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

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