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How to fix cursor and keyboard not working on Microsoft laptop

Anonymous
2022-12-25T20:09:31+00:00

I recently went onto my laptop and found the cursor was not to be seen and the keyboard was unresponsive. It lights up when I press a key but does not work.

Windows for home | Windows 11 | Performance and system failures

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  1. Anonymous
    2022-12-25T21:29:27+00:00

    Hi Willow -

    I'm Jerico T., I understand that you're having some issues right now, I'll do my best to help you with your concern.

    Prior to the issue, is there any recent changes on your PC? Please try to perform the steps below.

    1. Turn on your computer and on the first sign of Windows or your manufacturer's logo, press and hold your power button to perform a hard shutdown.
    2. Again, turn on your computer and on the first sign of Windows or your manufacturer's logo, press and hold your power button to perform a hard shutdown.
    3. Lastly, turn on your computer and let it boot, it should boot your PC to Windows Recovery Environment.
    4. Check if your mouse or keyboard will work, select Troubleshoot, then select Advanced Options.
    5. From there you can perform System Restore or Reset your PC.

    Hope this help. Have a good day.

    Thank you,

    Jerico T.

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