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New issue with unlocking my Samsung phone via phone link app on PC

Anonymous
2022-12-22T02:19:26+00:00

I've been using the "Phone Link" app on my computer and mobile and this has let me mirror my phone on my computer and enabled me to unlock the phone screen from my PC. However I'm no longer able to unlock from the PC and it is showing the following message: "Unlock on your phone. To keep your credential private and secure, we need you to unlock your phone to continue." Can anyone tell me how to resolve this issue?

Windows for home | Windows 11 | Connect Phone and PC

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  1. Anonymous
    2022-12-29T18:47:56+00:00

    I have the same issue. Having need to unlock the phone every time I want to use it from my PC, makes this app pointless. If I pick up my phone, then why would I need to use the PC? I can do the task right on the phone in this case.

    20+ people found this answer helpful.
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  2. Anonymous
    2022-12-22T21:49:58+00:00

    Hi Sumit,

    I've just followed your instructions and toggled off the hide my Android device screen and this also had no effect.

    I've also just uninstalled the Phone Link app from my phone and PC and reinstalled both.

    After reinstalling, when I first open the "Open phone screen" option on my PC, my phone has a pop up that I need to click start playing. Once I do this it works fine and this is how it used to work.

    Then when I close the phone screen on my PC and go to open it again, I get the below screen each time.

    This is all becoming quite annoying as I used the phone screen on my PC all the time.

    Thanks again

    Jason

    20+ people found this answer helpful.
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  3. Anonymous
    2024-02-18T11:33:00+00:00

    I have the same issue

    An option to fully trust a PC is essential as the current requirement to keep the phone screen on at all times is impractical. Moreover, the need to grant permission from the phone for each new application launch from the PC contradicts the purpose of using PC applications if the phone is constantly required for authorization. In such cases, it would be more efficient to simply use the phone itself.

    8 people found this answer helpful.
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  4. Anonymous
    2022-12-29T20:57:29+00:00

    Agree that the new "feature" requiring you to manually unlock the phone defeats the whole purpose of being able to link to your phone. If you have to have your phone physically beside you, there's no longer any need for Phone Link.

    Has someone confirmed that the need to manually unlock is because of a Samsung update?

    8 people found this answer helpful.
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  5. Anonymous
    2022-12-29T05:02:20+00:00

    Sorry, you still needed to unlock the phone anyway! I cannot see any risk if a pin was needed anyway. PLUS you still can access messages and calls etc without any security! PLEASE DON'T suggest any change to that. Then I'll be not able to communicate with anyone!

    So what do you suggest users who aren't able to use a touchscreen do?

    Apologies I know you were just doing what you believe was right but accessibility is just as important as privacy and needs to be recognised!

    It impacts life as well!

    Thank you

    7 people found this answer helpful.
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