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Intel(R) Wi-Fi 6 AX201 160MHz events show that the device is not working.

Anonymous
2022-12-18T18:49:12+00:00

Hi! I've been having some connection issues recently (for a period of 3-4 weeks now) where the WiFi randomly disconnects and then after 10-30 mins it reconnects. If I turn off the wifi from my laptop and then turn it on immediately it reconnects as well so it's not that I need to wait for 10 mins till it reconnects. But this continuous loss of connection is really annoying me. I've tried updating or uninstalling the network adapter driver but it doesn't work. The events log of the driver shows this:

Device PCI\VEN_8086&DEV_06F0&SUBSYS_40708086&REV_00\3&11583659&0&A3 had a problem starting.


Driver Name: oem184.inf

Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}

Service: Netwtw10

Lower Filters:

Upper Filters: vwifibus

Problem: 0x0

Problem Status: 0xC00000E5

I saw a similar error here so I followed their steps and ran netsh wlan show interfaces and got this output:

PS C:\WINDOWS\system32> netsh wlan show interfaces

There is 1 interface on the system:

*Name                   : WiFi* 

*Description            : Intel(R) Wi-Fi 6 AX201 160MHz* 

*GUID                   : 3f829797-2378-4979-a456-c030f51d2663* 

*Physical address       : 7c:50:79:b7:4a:cb* 

*Interface type         : Primary* 

*State                  : connected* 

*SSID                   : doritoWiFi* 

*BSSID                  : d4:b9:2f:10:ea:39* 

*Network type           : Infrastructure* 

*Radio type             : 802.11ac* 

and so on.

The device itself seems to be working properly, but it keeps disconnecting. This is my events log for the adapter:

Error 18-12-2022 13:11:32 Kernel-PnP 411 None

Information 18-12-2022 13:11:32 Kernel-PnP 400 None

Error 18-12-2022 11:15:35 Kernel-PnP 411 None

Information 18-12-2022 11:15:35 Kernel-PnP 400 None

Information 18-12-2022 11:15:35 Kernel-PnP 440 None

Information 18-12-2022 11:15:26 Kernel-PnP 430 None

Information 18-12-2022 11:15:22 Kernel-PnP 430 None

Its also interesting that the same errors and event logs happen for everything under the Network Adapters tab in the Device Manager, even Bluetooth, which I use extensively and has never caused any problems. I'm not sure what the fix is. I was thinking that maybe there's a compatibility issue between my driver and Windows 11 so maybe I could somehow switch back to Windows 10, but I want to keep that as a last resort. Can anyone please advise me on what to do?

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2022-12-19T07:52:11+00:00

    Hi Aritra Majumdar,

    Welcome to Microsoft Community.

    From the time log you provided, it appears that the problem is caused by a driver issue with the network adapter.

    I searched the official website of Intel and found that the latest driver of this type of network adapter was on November 18th. You can try to install this driver and see the effect:

    Intel® Wireless Bluetooth® for Windows® 10 and Windows 11*

    Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate and safe information. Watch out for ads on the site that may advertise products frequently classified as PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    If you have any questions, please don't hesitate to tell me at any time.

    Best Regards,

    Manson - MSFT | Microsoft Community Support Specialist

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  1. Anonymous
    2022-12-23T01:25:38+00:00

    If there is anything more I can do for you or anything is unclear, do not hesitate to let me know.

    We value your feedback, click Yes or No to help us improve the support experience.

    Let us know if you got the help you needed by clicking Yes or No.

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  2. Anonymous
    2022-12-19T15:56:44+00:00

    Hello! I installed the driver. For the moment the issue seems to be gone. I'll wait for 1-2 days and I'll know for sure. Thank you for your help!

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