Share via

missing AMD high definition audio device and Realtek (R) Audio from Sounds, video and game controllers.

Anonymous
2022-12-29T18:11:29+00:00

Hi, I have been having an issue where I have no sound and there's nothing in Device manager. I've tried to install drivers but that hasn't worked, I tried to reset the PC but that didn't work. When I install drivers it gives me the error code of 0x000003F1 on most of them. It also shows that I have no audio devices connected for output or input. I'm using Windows 11 21H2 on an HP All-in-One 22-df0xxx.

Windows for home | Windows 11 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

24 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. DaveM121 877.9K Reputation points Independent Advisor
    2022-12-30T08:19:55+00:00

    Hi Sarita,

    Did you download the AMD graphics card device drivers and the Realtek drivers and re-install them from the installers you downloaded?

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments
  2. DaveM121 877.9K Reputation points Independent Advisor
    2023-01-01T08:13:13+00:00

    Hi Sarita,

    If that driver also did not work for you, it would be best to contact the PC manufacturer support, there seems to be something deeper wrong that is causing your hardware not to detect the Audio chipset on your device.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2022-12-30T17:10:14+00:00

    Yes, the extracted files are in these 2 folders

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. DaveM121 877.9K Reputation points Independent Advisor
    2022-12-29T18:45:22+00:00

    Hi Sarita,

    I am Dave, I will help you with this.

    1

    Where are you installing the audio drivers from, is that from the support page for your PC on the HP website?

    2

    There are a few versions of that PC AIO Model, click your Start Button, then just type msinfo and press Enter, please provide a screenshot of the resulting System information window.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  5. Anonymous
    2022-12-29T19:18:37+00:00
    1. I'm installing them from the support page for my PC on HP yes.

    Was this answer helpful?

    0 comments