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HP built-in Camera is not working (Error code: 45)

Anonymous
2022-12-25T17:57:40+00:00

Hi,

After I did HP Firmware updates, I noticed that the camera on my laptop had stopped working:

Checking the Device Manager, I see this error in the Cameras Driver (which appears under hidden devices):

Please advise!

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2022-12-31T18:33:06+00:00

    I tried to do a Windows in-place upgrade, but also won't help:

    How to perform an In-place Upgrade with Windows 10 Step-by-Step Guide - Microsoft Community

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  2. Anonymous
    2022-12-27T18:12:13+00:00

    Please try to run the troubleshooter and see what it says. You can do that by going to Settings > System > Troubleshoot > Other troubleshooters > Camera > Run.

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  3. Anonymous
    2022-12-27T17:55:29+00:00

    Thank you, Zadee!

    Unfortunately, this won't help.

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  4. Anonymous
    2022-12-27T12:08:14+00:00

    Thanks for reaching out! My name is, Zadee. I'm an Independent Advisor and a Microsoft user like you. I'll be glad to help you today.

    I understand that you're having problems with your camera after a firmware update.

    Let's try to reinstall its driver. Please download the driver by clicking the link below, and install afterwards:
    https://ftp.hp.com/pub/softpaq/sp135501-136000/...

    Hope that helps.

    Kind Regards,

    thanks but all that happened was the cmd just opening and closing but it did not change any thing

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  5. Anonymous
    2022-12-25T18:37:39+00:00

    Thanks for reaching out! My name is, Zadee. I'm an Independent Advisor and a Microsoft user like you. I'll be glad to help you today.

    I understand that you're having problems with your camera after a firmware update.

    Let's try to reinstall its driver. Please download the driver by clicking the link below, and install afterwards:

    https://ftp.hp.com/pub/softpaq/sp135501-136000/...

    Hope that helps.

    Kind Regards,

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