Forgot windows 11 password and can't reset the password (only use pin to login all this time)

Question

Forgot windows 11 password and can't reset the password (only use pin to login all this time)

Anonymous

Hi,

Almost A year I always login with PIN to my laptop with windows 11 and I already forgot my password.

When I want to change the password there is no option where I can reset the password.

I try to :

In the Settings > Account > Sign-in Options > Password there is only option "Change". After I click the button, the system only allow me to fill the current password which is I don't know.

I also try to :

Go to login screen, I have 2 option, using password or pin, so I select "password", type a password then "reset password" will appear.

So, I click "reset password", then the system is ask me to insert recovery USB drive which I don't have.

And there is no other option where I can reset the password.

How do I reset the password in my laptop?

note : I'm using the administrator account.

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7 answers

Answer 1

THE MICROSOFT PASSWORD IS USELESS BECAUSE YOU CAN ONLY ANSWER THE CHALLENGE PHRASE WHICH YOU CREATED WHEN YOU SET UP THE COMPUTER. AT THIS POINT, ONE CAN ONLY ENTER THE CHALLENGE PHRASE. SO, IF YOU RESET THE MSA PASSWORD, WHICH I DID, YOU STILL NEED THE CHALLENGE PHRASE IN ORDER TO SIGN IN TO YOUR OWN COMPUTER. THE NEW MSA PASSWORD IS USELESS, I TRIED IT. THE BLANK ONLY WANTS THE CHALLENGE PHRASE, NO LONGER THE PASSWORD, WHATEVER IT IS, EVEN IF YOU CHANGE IT. AND, I DO NOT HAVE MY CHALLENGE PHRASE ALTHOUGH I WROTE IT DOWN, BUT THE OFFICE HAS BEEN DISSASEMBLED. YOUR MSA PASSWORD IS USELESS UNLESS YOU HAVE THE CHALLENGE PHRASE/ANSWER FIRST AS DESIGNED BY MS. RUNNING YOU IN FRUITLESS CIRCLES AGAIN. SCAMMERS! THIS WINDOWS STUFF IS A SCAM AND IS TAKING ENTIRELY TOO MUCH TIME OUT OF MY JOB. I SAID THAT BACK IN THE 90'S WHEN EVERYONE WENT CRAZY OVER WINDOWS. ITS JUST ANOTHER SCAM AND IT DOES NOT WORK FOR MORE THAN A FEW MONTHS. IT'S JUST LIKE INTERNET SECURITY SOFTWARE $$$$$, PAY FOR, THE COMPANY THAT PRODUCES THIS FINE SECURITY SOFTWARE EITHER WRITES THE VIRUSES THEMSELVES OR PAYS SOMEONE TO WRITE THE COMPUTER VIRUSES. ITS A WIN WIN SITUATION FOR THEM, LOSE LOSE FOR CONSUMERS. ITS A SCAM.

Answer 2

Attempting to follow your steps, but when I try to back up the existing Accessibility Role Manager (Utilman.exe), I get "This drive is locked by BitLocker Drive Encryption. You must unlock this drive from Control Panel."

When I try to skip that step and submit the command: "copy /y c:\windows\system32\cmd.exe", I get the same error message.

But, I cannot log into Windows 11 to do that.

Is there another solution in this scenario?

Answer 3

One or more of these links may be useful:

https://learn.microsoft.com/en-us/windows/security/identity-protection/hello-for-business/hello-why-pin-is-better-than-password

https://www.elevenforum.com/t/reset-password-for-account-in-windows-11.4597/ https://www.elevenforum.com/t/change-account-password-in-windows-11.9584/

Answer 4

Hi ChristFC,

You can reset your MSA password via https://account.live.com/ResetPassword.aspx

See:

Reset a forgotten Microsoft account password - Microsoft Support:

https://support.microsoft.com/en-us/account-billing/reset-a-forgotten-microsoft-account-password-eff4f067-5042-c1a3-fe72-b04d60556c37

Answer 5

Hello ChristFC

Welcome to Microsoft Community and hope you are doing great.

I am aware of the current situation is that your administrator account has set the PIN code but cannot login to the Windows. May I know some details whether the administrator account is bound with Microsoft account or a local account?

If your administrator account and Microsoft account are bound, please follow the steps below to retrieve your PIN code,

Reset your PIN when you aren't signed in to Windows - Microsoft Support

Assuming that the current administrator account is not bound to the Microsoft account, please try the following steps to add a new user again:

Here are the steps that can help you bypass the PIN process. Although the steps are long and complicated, they are based on my tests and you can do them step by step, but these following steps are not to reinstall the system, please do not worry:

The following steps to create USB media and enter the USB boot interface

First, prepare a USB flash disk with at least 8 GB of storage space. I suggest that this USB flash disk should be at least formatted. Go to the website **** Download Windows 11and create a USB boot media

Note: The hyperlink has the instruction of how to make USB media. Follow the steps in this article. Start your computer from the Windows 11 installation media (CD or USB). If you have any questions about booting your computer from USB, see this article here for reference andclick here. As shown in the red box:

The following steps are to Bypass the PIN process

Second, when entering the initial setup screen (as shown in the following screenshot), press SHIFT+F10 keyboard shortcuts to open a command prompt.

Enter the following command to start the Diskpart program and display partitions on all disks. Press Enter after each command. As shown in the screenshot: diskpart list volume

You may need to determine which volume your operating system has. System partitions can be identified by their size and letters are not assigned by default To make the system partition accessible, we need to run these commands to assign you a drive letter. Replace 1 with the system partition volume number and C with an unused drive letter. (Be sure to press Enter after you type each command.) select volume 1 assign letter=C exit At this point, type the following command to back up the existing Accessibility Role Manager (Utilman.exe) tool and add Utilman. Replace exe with cmd.exe. (Be sure to press Enter after you type each command.) copy c:\windows\system32\utilman.exe c:\ copy /y c:\windows\system32\cmd.exe c:\windows\system32\utilman.exe Close all open windows and restart your computer without windows 11 installation media. When you sign in to the Windows login screen, click the accessibility icon in the lower right corner. It will start the command prompt You can now use the command: net user username password /add Restart your computer and use this new account to access your system. In the login interface you can click the accessibility icon and run these following command: net localgroup administrators username /add Note: To restore the original Utilman.exe, restart it using the installation media you used before, and then run the following command: copy c:\utilman.exe c:\windows\system32

After entering the system, you can try to export the data of the old account (usually located in C: Users Old_Username folder), and then delete the account that forgot the PIN code and use the new account instead.

Feel free to let me know if you are not clear in which steps, thanks.

Chandy|Microsoft Community Support Specialist

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Forgot windows 11 password and can't reset the password (only use pin to login all this time)

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