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Windows 11 PRO - Error Kernel-Power 41 - BSOD, screen frizzing - ASUS Vivobook

Anonymous
2022-12-11T19:26:05+00:00

Hi,

I'm facing this problem right from the beginning. New equipment - only few applications installed (Office, Epic Games).

I've always faced the error while watching youtube, either freez or restart.

What I've tried:

  1. Updated:
  • BIOS
  • Windows (all updates available)
  • NVidia drivers

General info:

Event log:

Details:

  • System
    • Provider
    [ Name] Microsoft-Windows-Kernel-Power [ Guid] {331c3b3a-2005-44c2-ac5e-77220c37d6b4} EventID 41 Version 9 Level 1 Task 63 Opcode 0 Keywords 0x8000400000000002
    • TimeCreated
    [ SystemTime] 2022-12-11T15:47:26.8986578Z EventRecordID 8208 Correlation
    • Execution [ ProcessID] 4
    [ ThreadID] 8 Channel System
  • EventData BugcheckCode 0 BugcheckParameter1 0x0 BugcheckParameter2 0x0 BugcheckParameter3 0x0 BugcheckParameter4 0x0 SleepInProgress 0 PowerButtonTimestamp 0 BootAppStatus 0 Checkpoint 0 ConnectedStandbyInProgress true SystemSleepTransitionsToOn 0 CsEntryScenarioInstanceId 4 BugcheckInfoFromEFI false CheckpointStatus 0 CsEntryScenarioInstanceIdV2 4 LongPowerButtonPressDetected false LidReliability false InputSuppressionState 0 PowerButtonSuppressionState 0

Minidump:

Also:

C:\Windows\System32>powercfg -restoredefaultschemes

C:\Windows\System32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.

Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

I look forward to any suggestions.

Michal

Windows for home | Windows 11 | Performance and system failures

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  1. DaveM121 893.5K Reputation points Independent Advisor
    2022-12-12T06:50:23+00:00

    Hi Michal,

    Sorry, I was offline, have you now been able to install another Nvidia driver, and if so is that now stable?

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  2. Anonymous
    2022-12-11T23:35:19+00:00

    Hi Dave,

    Thank you for the advise.

    I've used DDU to remove all the drivers in SAFE Mode and installed the version from ASUS site. Didn't help.

    I do not have minidumps for the last crashes though.

    I also thought to go to the higher version of drivers via GeForce experience but got an error while trying to install.

    Also after DDU I can see this in device manager:

    "Device ACPI\NVDA0820\NPCF requires further installation."

    Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

    Device ACPI\NVDA0820\NPCF had a problem starting.

    Driver Name: oem231.inf

    Class Guid: {62f9c741-b25a-46ce-b54c-9bccce08b6f2}

    Service: nvpcf

    Lower Filters: 

    Upper Filters: 

    Problem: 0x0

    Problem Status: 0xC00000E5

    Any ideas?

    Michal

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  3. DaveM121 893.5K Reputation points Independent Advisor
    2022-12-11T20:20:36+00:00

    Hi Michal,

    Your minidump files all indicate that it is the device driver on your Nvidia graphics card that is causing the system to crash

    You should completely remove the current Nvidia device driver using the widely available free DDU utility, then restart your PC and go to the support page for your PC on the manufacturer's website to download and install their recommended version of the Nvidia device driver.

    A slightly older version of that driver is more stable than the latest version.

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  4. Anonymous
    2022-12-11T20:18:48+00:00

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  5. DaveM121 893.5K Reputation points Independent Advisor
    2022-12-11T19:58:33+00:00

    Hi Michal,

    I am Dave, I will help you with this.

    Please upload any minidump files you have, I will check those to see if they provide any insight into a potential cause of the system crashes.

    Open Windows File Explorer.

    Navigate to C:\Windows\Minidump

    Copy any minidump files onto your Desktop, then zip those up.

    Upload the zip file to the Cloud (OneDrive, DropBox... etc.), then choose to share those and get a share link.

    Then post the link here to the zip file, so we can take a look for you.

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