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I was playing games perfectly fine all night and decided to do an update before bed , once the update was complete and my Lock Screen was showing I went to log in to shut off for the night and I can’t get past the login screen , no keyboard or mouse detection at all , I’ve tried win+r , ctrl Alt delete for safe mode but there’s just no detection what’s so ever . But when I’m in bios on the other hand the keyboard and mouse are both being detected and working perfectly , anyone have any idea what this may be ? I’m lost everything I search online just says to do things that require being in windows to do so they’re no help, to save some time I’ve already tried switching usb ports and using different devices both to neither solution . Thanks
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi Colby
This is Tamal, I will try to help you with the kbd/mouse issue.
From your description it seems to me the issue is with your USB driver. I guess your keyboard and mouse is connected to the the USB & the update might have tampered with the root/hub USB driver or chipset driver.
I’ve repaired the windows and went back to a backup before the update was installed and I still cannot login , it will not detect any input what’s so ever
you can try entering recovery environment using three shutdown method https://answers.microsoft.com/en-us/insider/for... or using windows installation/recovery media if you already have or creating one through media creation tool https://www.microsoft.com/en-us/software-downlo... use the media creation tool found here on the second link and an 8+Gb upto 32 Gb flash drive to prepare the media. and remember prior to creation of the media format the flash drive in low level without selecting quick format option if it is n used drive. After creation of the USB boot using it with appropriate option on BIOS or BOOT selection menu. There choose repair & then uninstall last feature update, system restore etc.
It is not a laptop sadly so I cannot use a Touch Bar , how can I restore to the last update wiithin the bios ?
If the device is a laptop, use your touch pad & built-in keyboard to try uninstall usb drivers & run windows update to get latest drivers installed. You can also uninstall last update or try a system restore. That will bring the PC to previous working state.
