Hi, I’m Nicole, an independent advisor and a Windows user like you. I’ll be happy to help you out today.
I will try my best to assist you with this so that you find a satisfactory solution.
Are you using a wired connection or WIFI?
Try first to reset the internet of the computer by doing these steps.
Navigate to the desktop. (From Home, tap or click the Desktop tile).
Right-click the Start button (the Windows logo in the lower-left).
Choose Command Prompt (Admin).
When asked whether to allow Command Prompt to make changes to your computer, select Yes.
Note: If you are asked for an administrative login, you will need to contact your system administrator.
Type "ipconfig /flushdns" and press Enter.
Type "ipconfig /registerdns" and press Enter.
Type "ipconfig /release" and press Enter.
Type "ipconfig /renew" and press Enter.
Type "netsh winsock reset" and press Enter.
Restart the computer.
If the issue will still persists after that, reset the network configuration of the computer by using the network reset function of Windows. Follow the steps on this link for that.
https://www.lifewire.com/reset-network-settings...
Report back the results here afterward.
Thank you.
________________________________________________________
Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before downloading and installing it.